About Company
Toyota Tacloban is a proud member of the Toyota Philippines network, dedicated to providing world-class automotive products and services to the Leyte province and surrounding regions. For years, we have been a trusted partner for our customers, offering a comprehensive range of Toyota vehicles, genuine parts, and expert after-sales service. Our commitment extends beyond sales; we strive to deliver an exceptional customer experience, fostering long-term relationships built on trust, quality, and reliability. We believe in empowering our team members, offering a dynamic work environment where professionalism, continuous learning, and teamwork are highly valued. Join us and be part of a legacy of automotive excellence, contributing to a company that deeply cares for its customers and its community.
Job Description
We are seeking a highly motivated, customer-focused, and technically astute Automotive Service Advisor to join our dynamic team at Toyota Tacloban. As an Automotive Service Advisor, you will be the primary point of contact for our valued customers, playing a crucial role in ensuring their complete satisfaction with our vehicle maintenance and repair services. Your expertise will bridge the gap between our customers’ automotive needs and our skilled technicians, translating complex technical information into clear, understandable terms for all. You will be responsible for warmly greeting customers, thoroughly documenting their vehicle concerns, performing initial diagnostic assessments, providing accurate service estimates, and effectively communicating service progress and recommendations. This role demands excellent communication skills, a solid understanding of automotive mechanics, and a genuine passion for delivering exceptional customer service. You will be instrumental in building customer loyalty, enhancing the dealership’s reputation for outstanding service, and contributing to the overall success of our after-sales department. If you are a proactive problem-solver with a knack for building rapport, possess strong organizational skills, and have an unwavering commitment to quality and customer care, we encourage you to apply. This is an exciting opportunity to grow your career with a leading automotive brand in a supportive, professional, and continuously evolving environment.
Key Responsibilities
- Greet customers warmly and professionally upon arrival, initiating a positive service experience.
- Listen attentively to customer concerns and accurately document vehicle issues and service requests.
- Perform thorough vehicle walk-arounds to identify additional service needs or visible damage.
- Prepare accurate and transparent service estimates, clearly explaining all recommended repairs and services to customers.
- Communicate regularly and proactively with customers regarding the status of their vehicle repairs and any unexpected changes.
- Coordinate seamlessly with service technicians to ensure timely, efficient, and high-quality completion of all work.
- Process repair orders, invoices, and payment transactions accurately and efficiently.
- Advise customers on vehicle maintenance schedules, preventative care, and recommended services to ensure longevity and optimal performance.
- Handle customer inquiries and resolve complaints professionally, empathetically, and efficiently, striving for first-contact resolution.
- Maintain up-to-date knowledge of Toyota products, services, warranty information, and service bulletins.
- Ensure a consistently high level of customer satisfaction and actively work towards achieving departmental service targets.
Required Skills
- Proven experience (at least 2 years) as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
- Strong understanding of automotive systems, repair procedures, and maintenance schedules.
- Excellent verbal and written communication skills, with the ability to convey complex information clearly.
- Exceptional customer service and interpersonal skills, capable of building rapport and trust.
- Proficiency in using automotive diagnostic software and service management systems (e.g., DMS).
- Detail-oriented with strong organizational and time management abilities.
- Problem-solving attitude and ability to work effectively under pressure in a fast-paced environment.
- Valid professional driver's license (restriction codes 1, 2) and ability to drive manual and automatic transmission vehicles.
Preferred Qualifications
- Bachelor's degree in Automotive Technology, Business Administration, or a related field.
- Previous experience specifically with Toyota vehicles or at a Toyota dealership.
- Certifications in automotive servicing (e.g., NC II Automotive Servicing from TESDA).
- Familiarity with specific dealership management systems (DMS) used in Toyota dealerships.
- Ability to speak local dialects (e.g., Waray-Waray) is a significant advantage for customer interaction.
Perks & Benefits
- Competitive salary package with performance-based incentives and bonuses.
- Comprehensive health and wellness benefits, including medical and dental coverage.
- Generous paid time off, sick leaves, and holiday pay.
- Extensive opportunities for professional development, training, and certifications provided by Toyota.
- Employee discounts on vehicle purchases, genuine parts, accessories, and service.
- A supportive, collaborative, and professional work environment within a reputable global brand.
- Clear career advancement opportunities within Toyota Tacloban and the wider Toyota Philippines network.
- Participation in annual company events, team-building activities, and employee recognition programs.
How to Apply
Interested candidates are invited to submit their comprehensive resume and a compelling cover letter outlining their qualifications and experience for this role by clicking the application link below. Please highlight your relevant experience as an Automotive Service Advisor and explain why you believe you are the ideal candidate to contribute to our team at Toyota Tacloban. Only shortlisted applicants who meet the specified criteria will be contacted for an interview.