About Company
Equity Bank is a leading financial services provider in Eastern and Central Africa, committed to socio-economic transformation of the people of Africa by offering innovative financial services. With a strong presence across Kenya and the region, Equity Bank serves millions of customers, ranging from individuals and small businesses to large corporations, through a vast network of branches, ATMs, and digital channels. Our mission is to be the champion of the socio-economic prosperity of the people of Africa. We believe in empowering our employees to achieve their full potential, fostering a culture of integrity, excellence, and customer-centricity. Joining Equity Bank means becoming part of a dynamic team dedicated to making a positive impact on the lives of our customers and communities, driving financial inclusion and sustainable growth.
Job Description
Are you a detail-oriented individual with a passion for delivering exceptional customer service within the financial sector? Equity Bank is seeking a dedicated and proactive Bank Clerk to join our vibrant team in Bungoma County. This pivotal role is ideal for someone who thrives in a fast-paced environment and is committed to upholding the highest standards of accuracy and integrity in financial transactions. As a Bank Clerk in our Finance Office, you will be the frontline representative of Equity Bank, playing a crucial role in daily branch operations. Your primary responsibility will be to assist customers with their banking needs, process a variety of transactions, and ensure all activities comply with bank policies and regulatory requirements. This position offers an great opportunity to grow your career within a leading financial institution, contributing directly to the economic empowerment of our community members. We are looking for an individual who is not only skilled in managing financial data but also possesses excellent interpersonal skills to build lasting relationships with our valued customers. You will be instrumental in processing deposits, withdrawals, loan repayments, and other financial transactions efficiently and accurately. Beyond transactional duties, you will also be expected to identify customer needs and cross-sell appropriate bank products and services, contributing to the bank’s overall growth. Maintaining meticulous records, assisting with account inquiries, and ensuring compliance with all banking regulations will be key aspects of your role. If you are eager to embark on a rewarding career in banking, where your contributions are recognized and your professional development is prioritized, we encourage you to apply and become a part of our success story.
Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, fund transfers, and loan repayments.
- Verify customer identities and transaction details to prevent fraud and ensure compliance with regulatory guidelines.
- Handle cash and negotiable instruments responsibly, adhering to strict cash handling procedures and reconciliation protocols.
- Respond to customer inquiries and provide information regarding bank products, services, and account details.
- Maintain accurate records of all transactions and customer interactions, ensuring data integrity and confidentiality.
- Assist customers with opening new accounts, closing accounts, and updating customer information.
- Identify opportunities to cross-sell and up-sell bank products and services to meet customer needs and achieve sales targets.
- Ensure compliance with all internal bank policies, procedures, and external regulatory requirements (e.g., AML/CFT).
- Resolve customer complaints or refer complex issues to appropriate supervisors for resolution.
- Participate in daily branch opening and closing procedures, including balancing cash drawers and preparing reports.
- Collaborate with team members to ensure smooth branch operations and a positive customer experience.
Required Skills
- Excellent customer service and interpersonal skills.
- High level of accuracy and attention to detail.
- Strong numerical and analytical abilities.
- Effective communication skills, both written and verbal.
- Proficiency in basic computer applications (MS Office Suite).
- Demonstrated integrity, honesty, and ethical conduct.
- Ability to work effectively in a team-oriented environment.
- Problem-solving skills and ability to handle difficult situations professionally.
Preferred Qualifications
- A Diploma or Degree in Banking, Finance, Business Administration, or a related field.
- Previous experience (1-2 years) in a banking or financial services environment, particularly in a teller or customer service role.
- Knowledge of banking products, services, and operational procedures.
- Familiarity with banking software and core banking systems.
Perks & Benefits
- Comprehensive medical insurance coverage.
- Retirement savings plan.
- Opportunities for professional development and career growth.
- Paid time off and holiday benefits.
- Employee wellness programs.
- Supportive and inclusive work environment.
- Performance-based incentives.
How to Apply
Interested and qualified candidates are encouraged to apply online. Please click on the application link below, navigate to the careers section, and search for the ‘Bank Clerk’ position in Bungoma County. Ensure all required fields are accurately filled and attach your updated CV and cover letter. We look forward to receiving your application!