About Company
National Commercial Bank Jamaica Limited (NCB) stands as Jamaica’s largest financial group, a beacon of stability and innovation in the Caribbean banking sector. For over 180 years, NCB has been at the forefront of driving economic growth and empowering individuals and businesses across the island. Our mission is to transform the financial lives of our customers and the communities we serve by providing tailored, accessible, and secure banking solutions. We pride ourselves on a culture of excellence, integrity, and customer-centricity, fostering an environment where our employees can thrive, innovate, and make a tangible impact. Joining NCB means becoming part of a legacy of trust and a future of limitless possibilities, contributing to the nation’s progress while building a rewarding career.
Job Description
Are you a dynamic, customer-focused individual eager to kickstart your career in the exciting world of retail banking? National Commercial Bank Jamaica Limited (NCB) is seeking enthusiastic and driven individuals to join our team as an Entry-Level Bank Officer in Liguanea, Kingston. This is a foundational role designed for aspiring professionals passionate about service excellence and financial empowerment. As an Entry-Level Bank Officer, you will be the face of NCB, providing essential front-line support to our valued customers, guiding them through a seamless banking experience, and introducing them to the comprehensive suite of products and services that can enhance their financial well-being.
This position offers a unique opportunity to learn the intricacies of retail banking from the ground up. You will receive comprehensive training and mentorship, equipping you with the knowledge and skills necessary to excel in a fast-paced and rewarding environment. Your day-to-day will involve a variety of tasks, from processing transactions and resolving inquiries to identifying customer needs and ensuring compliance with banking regulations. We are looking for individuals who possess exceptional communication skills, a keen eye for detail, and a genuine desire to help others achieve their financial goals.
At NCB, we believe in nurturing talent and fostering long-term career growth. This entry-level role is a gateway to diverse career paths within our organization, offering avenues for advancement into specialized areas such as lending, investment, or branch management. If you are ready to embark on a fulfilling career where your contributions are recognized and your potential is unlimited, we invite you to apply and become a vital part of Jamaica’s leading financial institution.
Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and bill payments.
- Respond to customer inquiries regarding accounts, products, and services, providing clear and concise information.
- Identify customer needs and cross-sell appropriate basic banking products and services, such as savings accounts, debit cards, and online banking.
- Adhere strictly to all banking policies, procedures, and regulatory requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines.
- Assist customers with account opening and maintenance, ensuring all necessary documentation is completed correctly.
- Resolve customer issues and complaints promptly and professionally, escalating complex cases to senior officers when necessary.
- Maintain a high level of confidentiality and security for all customer information and transactions.
- Collaborate with team members to achieve branch targets and deliver exceptional customer service.
- Participate in ongoing training and development programs to enhance banking knowledge and skills.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation and interpersonal skills.
- Basic mathematical aptitude and attention to detail.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to work effectively in a fast-paced, team-oriented environment.
- Problem-solving abilities and a proactive approach.
- High level of integrity and professionalism.
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration, Finance, Banking, or a related field.
- Previous experience in a customer service role (not necessarily banking).
- Familiarity with banking products and services.
- Knowledge of financial regulations and compliance.
Perks & Benefits
- Comprehensive health and wellness benefits package.
- Pension scheme and retirement planning support.
- Opportunities for professional development and continuous learning.
- Employee banking benefits and discounts.
- Supportive and collaborative work environment.
- Career advancement opportunities within Jamaica's leading financial institution.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights your relevant skills and experience.