About Company
The Mauritius Commercial Bank (MCB) is a leading financial institution in Mauritius and a prominent bank in the region, with a rich history spanning over 180 years. We have consistently been at the forefront of innovation, service excellence, and community engagement. MCB prides itself on building lasting relationships with our customers and fostering a dynamic and supportive environment for our employees. Our extensive network of branches across Mauritius ensures that we are deeply integrated into the communities we serve, providing accessible and reliable banking services. At MCB, we believe in empowering our people to grow professionally and personally, offering continuous learning opportunities and a clear career path. Join our team and become a part of a legacy of trust, integrity, and progress, contributing to the financial well-being of individuals and businesses across the island.
Job Description
We are seeking a highly motivated and customer-focused Bank Teller – Cashier to join our vibrant team at the Bassin, Quatre Bornes branch. As the primary point of contact for our customers, you will play a crucial role in delivering exceptional service and ensuring smooth, efficient, and accurate financial transactions. This position is ideal for individuals with a strong commitment to customer satisfaction, meticulous attention to detail, and a desire to build a rewarding career in the banking sector. Your daily responsibilities will involve handling various cash and non-cash transactions, assisting customers with a wide range of inquiries, and actively identifying opportunities to introduce them to other valuable MCB products and services that align with their financial goals and needs. This role extends beyond mere transaction processing; it’s about building genuine rapport, understanding customer requirements, and upholding the trusted and professional image that MCB represents. You will contribute directly to the branch’s overall performance, ensuring operational excellence and maintaining the high standards of service for which MCB is renowned. We are looking for someone who is not only proficient in handling financial transactions but also possesses strong interpersonal skills, a proactive and solution-oriented attitude, and an unwavering commitment to adhering to all compliance and security protocols. If you thrive in a fast-paced, collaborative environment and are eager to make a tangible and positive impact on our customers’ banking experience, we encourage you to apply and become an integral part of our dedicated team.
Key Responsibilities
- Process a wide range of customer transactions accurately and efficiently, including deposits, withdrawals, cheque cashing, loan payments, utility bill payments, and foreign currency exchanges.
- Balance cash drawer daily, ensuring accuracy and strict adherence to bank procedures and security policies.
- Assist customers with account inquiries, provide detailed information on bank products and services, and resolve issues promptly and professionally.
- Proactively identify customer needs and cross-sell appropriate bank products and services (e.g., savings accounts, credit cards, personal loans, digital banking solutions) when opportunities arise.
- Maintain up-to-date knowledge of all bank products, services, policies, and regulatory compliance requirements, including anti-money laundering (AML) and know-your-customer (KYC) guidelines.
- Adhere strictly to all internal controls, operational procedures, and bank security protocols to safeguard bank assets and customer information.
- Promote a positive and professional image of MCB through excellent customer service, clear communication, and a welcoming demeanor.
- Collaborate effectively with other branch staff and departments to ensure a cohesive and supportive team environment and seamless customer experience.
- Handle customer complaints or escalate complex issues to appropriate supervisory personnel for timely and effective resolution.
- Participate in ongoing training and development programs to enhance banking knowledge and skills.
Required Skills
- Minimum of Higher School Certificate (HSC) or equivalent qualification.
- Proven experience in a customer service role, preferably in a financial or retail environment (minimum 18 months).
- Excellent cash handling and numerical accuracy skills with meticulous attention to detail.
- Strong communication (verbal and written) and interpersonal skills, with the ability to build rapport with diverse customers.
- Proficiency in basic computer applications, including Microsoft Office Suite.
- High level of integrity, trustworthiness, and ability to handle confidential information discreetly.
- Ability to work effectively in a team-oriented and fast-paced environment, demonstrating flexibility and adaptability.
- Strong problem-solving abilities and a proactive, customer-centric approach to addressing needs.
Preferred Qualifications
- A diploma or degree in Banking & Finance, Commerce, Economics, or a related business field.
- Previous experience as a Bank Teller or Cashier in a commercial bank.
- Fluency in both English and French; knowledge of Mauritian Creole is a significant advantage.
- Demonstrated sales aptitude or experience in identifying customer needs and promoting relevant products/services.
- Familiarity with banking software and core banking systems.
- Knowledge of local financial regulations and market trends.
Perks & Benefits
- Competitive salary package and performance-based incentives.
- Comprehensive health and life insurance coverage.
- Generous provident fund and pension scheme.
- Extensive opportunities for continuous professional development and training through MCB's learning academy.
- Clear career progression paths and internal mobility within a leading financial institution.
- Employee preferential rates and discounts on various banking products and services.
- A supportive, inclusive, and dynamic work environment.
- Annual leave, sick leave, and other standard employment benefits.
- Participation in company wellness programs and community initiatives.
How to Apply
Interested candidates are invited to click on the application link below to submit their application directly through the official MCB Careers portal. Please ensure your CV is up-to-date, highlights your relevant experience and skills, and includes a cover letter outlining your interest in this specific role. We look forward to reviewing your application and potentially welcoming you to the MCB family.