About Company
National Commercial Bank Jamaica (NCB) is the largest financial group in Jamaica, serving millions of customers across the island and in key international markets. With a rich history spanning over 180 years, NCB is a cornerstone of the Jamaican economy, committed to fostering economic growth and empowering individuals and businesses. We offer a comprehensive suite of banking, wealth management, and insurance services. At NCB, we believe in creating a supportive and dynamic work environment where employees are encouraged to grow, innovate, and make a tangible difference in their communities. Join our team and become a part of a legacy of excellence and customer-centric service.
Job Description
Are you a highly personable individual with a keen eye for detail and a passion for delivering exceptional service? National Commercial Bank Jamaica (NCB) in Hope Bay is seeking a dedicated Bank Teller & Customer Service Representative to join our vibrant team. In this pivotal role, you will be the face of NCB, providing outstanding front-line service to our valued customers. You will handle a wide range of transactions with speed and accuracy, educate customers on our diverse products and services, and resolve inquiries efficiently, ensuring a seamless and positive banking experience. This role is more than just processing transactions; it’s about building lasting relationships, understanding customer needs, and contributing to the financial well-being of the Hope Bay community. We are looking for someone who is not only proficient in cash handling but also possesses strong communication skills, a proactive attitude, and a commitment to upholding NCB’s reputation for trust and reliability. If you thrive in a fast-paced environment and are eager to embark on a rewarding career path within Jamaica’s leading financial institution, we encourage you to apply.
Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, cheque cashing, and foreign currency exchanges.
- Maintain strict adherence to banking regulations, security procedures, and internal policies to minimize risk and ensure compliance.
- Identify customer needs and effectively cross-sell appropriate bank products and services, making referrals to specialist staff when necessary.
- Respond to customer inquiries and resolve issues promptly and professionally, escalating complex matters to supervisors as needed.
- Balance cash drawer daily, ensuring accuracy and accountability for all transactions.
- Assist customers with the use of digital banking channels and educate them on various self-service options.
- Handle sensitive customer information with the utmost confidentiality and discretion.
- Contribute to a positive branch environment by working collaboratively with colleagues and actively participating in team meetings and training sessions.
Required Skills
- Minimum of one year experience in a customer service or cash handling role.
- Proven ability to perform mathematical calculations quickly and accurately.
- Exceptional interpersonal and communication skills, both verbal and written.
- Strong attention to detail and organizational abilities.
- Proficiency in basic computer applications (Microsoft Office Suite).
- Ability to work effectively in a fast-paced, high-volume environment.
- A strong work ethic, integrity, and a professional demeanor.
Preferred Qualifications
- Associate's degree or diploma in Business Administration, Finance, or a related field.
- Previous experience as a Bank Teller or in the financial services industry.
- Knowledge of NCB products and services.
- Experience with CRM software and banking systems.
Perks & Benefits
- Competitive salary package and performance-based incentives.
- Comprehensive health, dental, and life insurance benefits.
- Pension plan with company contributions.
- Opportunities for professional development and career advancement within the NCB Group.
- Employee discounts on banking products and services.
- A supportive and inclusive work environment.
- Paid time off and holiday benefits.
How to Apply
We invite all qualified and interested candidates to apply directly through our official careers portal. Please click on the application link below, search for the ‘Bank Teller & Customer Service Representative’ role in Hope Bay, Portland, and submit your detailed resume and cover letter. Ensure your application highlights your relevant experience and why you are the ideal candidate to join the NCB team. We thank all applicants for their interest, however, only shortlisted candidates will be contacted for an interview.