About Company
Standard Bank Group is a leading African financial services organisation with a strong presence across 20 countries on the African continent and other key international markets. Our purpose is to drive Africa’s growth. We achieve this by connecting our customers to opportunities, protecting their assets, and helping them realize their financial aspirations. In South Africa, we are committed to serving our communities, fostering economic development, and building lasting relationships through innovative banking solutions and exceptional customer service. Join a team where your contributions truly make a difference in people’s lives and where your career can flourish.
Job Description
Are you passionate about delivering exceptional service and eager to be the welcoming face of a leading financial institution? Standard Bank Group, a financial powerhouse with a rich history of serving communities across Africa, is seeking a dedicated and dynamic Bank Teller & Customer Service Specialist to join our vibrant team in Phalaborwa, Limpopo. This isn’t just a transactional role; it’s an opportunity to build meaningful relationships, empower our customers, and contribute to the economic vitality of the region.
As a Bank Teller & Customer Service Specialist, you will be at the heart of our branch operations, providing a seamless and positive banking experience for every customer. Your primary responsibilities will involve accurately and efficiently processing a wide range of financial transactions, including deposits, withdrawals, transfers, and payments. Beyond the numbers, you will be a crucial point of contact, actively listening to customer needs, offering solutions, and guiding them through our diverse array of innovative products and services. From assisting with account inquiries and resolving complex issues to educating customers on the benefits of digital banking tools, you will play a pivotal role in enhancing financial literacy and convenience.
We are looking for someone who thrives in a fast-paced environment, possesses impeccable attention to detail, and embodies a friendly, professional demeanor. Your ability to maintain strict adherence to banking regulations and internal policies will be paramount in safeguarding both our customers’ assets and the bank’s reputation. You will be instrumental in identifying opportunities to connect customers with relevant financial products, whether it’s helping them secure a loan, open a new savings account, or understand investment options. This role demands a proactive approach to customer service, where anticipating needs and exceeding expectations are the norm. Join Standard Bank and become a trusted advisor, a problem-solver, and a community champion, all while advancing your career within a supportive and growth-oriented environment.
Key Responsibilities
- Accurately and efficiently process a variety of customer transactions, including deposits, withdrawals, transfers, loan payments, and cheque cashing.
- Balance cash drawer daily, ensuring accuracy and accountability for all transactions.
- Identify customer financial needs and introduce appropriate Standard Bank products and services, engaging in cross-selling and up-selling as opportunities arise.
- Resolve customer inquiries, complaints, and service issues promptly and professionally, escalating complex matters to the appropriate department when necessary.
- Educate customers on various banking channels, including ATM, online banking, and mobile app functionality.
- Maintain strict adherence to all bank policies, procedures, security protocols, and regulatory requirements (e.g., FICA, AML).
- Assist customers with account opening, updates, and maintenance requests.
- Foster a welcoming and inclusive branch environment, ensuring all customers receive exceptional service.
- Collaborate with branch colleagues to achieve team goals and enhance the overall customer experience.
Required Skills
- Proven experience in cash handling and transactional processing.
- Excellent communication and interpersonal skills, with the ability to build rapport quickly.
- Strong attention to detail and a high level of accuracy in all tasks.
- Proficiency in basic computer applications and the ability to learn new banking software quickly.
- Customer-centric mindset with a passion for delivering outstanding service.
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
- Problem-solving abilities and a proactive approach to customer issues.
- Matric certificate (Grade 12 or equivalent).
Preferred Qualifications
- A diploma or degree in Commerce, Finance, Business Administration, or a related field.
- Previous experience (1-2 years) in a banking, financial services, or high-volume customer service environment.
- Fluency in additional local indigenous languages relevant to the Limpopo region (e.g., Sepedi, Tsonga) in addition to English.
- Knowledge of Standard Bank products, services, and digital banking solutions.
Perks & Benefits
- Competitive salary package aligned with experience and industry standards.
- Comprehensive medical aid benefits to ensure your well-being.
- Provident/Pension Fund to support your long-term financial security.
- Performance incentives and bonuses tied to individual and team success.
- Extensive training and continuous professional development opportunities.
- Employee banking benefits and special rates on financial products.
- A vibrant, supportive, and inclusive work environment committed to diversity.
- Career growth opportunities within a large, multinational organization.
How to Apply
Interested candidates are encouraged to click the application link below to submit their detailed CV and cover letter. Ensure your application highlights your relevant experience in cash handling, customer service, and your passion for financial services. We look forward to reviewing your application and potentially welcoming you to the Standard Bank family.