About Company
Zenith Bank Plc is a leading Nigerian financial institution, established in 1990, and consistently ranked among the top tier banks in Nigeria and Africa. With a strong commitment to technological innovation and customer service excellence, Zenith Bank offers a comprehensive range of financial products and services to individuals, small businesses, and large corporations. The bank prides itself on its professional, ethical, and customer-focused culture, fostering an environment where employees can grow and thrive. Zenith Bank is dedicated to creating value for all stakeholders, driving sustainable development and contributing significantly to the Nigerian economy through responsible banking practices and community engagement initiatives. Join a team that values integrity, innovation, and superior service.
Job Description
Are you passionate about helping people and delivering exceptional service? Do you thrive in a dynamic, customer-focused environment where every interaction is an opportunity to make a positive impact? Zenith Bank Plc is seeking an enthusiastic, dedicated, and customer-centric Banking Customer Advisor to join our vibrant team in Ikeja, Lagos. In this pivotal full-time role, you will serve as the primary point of contact for our valued customers, playing a crucial part in shaping their banking experience and fostering long-term relationships built on trust and excellent service.
As a Banking Customer Advisor, you will be at the forefront of our operations, responsible for a wide array of duties including providing comprehensive financial advice, processing transactions efficiently and accurately, and resolving customer inquiries with the highest level of professionalism, empathy, and speed. Your daily interactions will span face-to-face engagements in our branch, handling queries over the phone, and guiding customers through our digital banking channels. You will assist clients with a diverse range of needs, from opening new accounts and processing loan applications to managing payment inquiries, addressing disputes, and educating them on the features and benefits of our extensive portfolio of banking products and services.
This role requires a proactive individual who possesses not only strong problem-solving capabilities but also a keen eye for identifying opportunities. You will be expected to actively listen to customer needs, understand their financial goals, and skillfully introduce them to suitable banking solutions that can genuinely enhance their financial well-being and meet their evolving requirements. Building and nurturing lasting customer relationships will be a core aspect of your role, ensuring their utmost satisfaction and consistently upholding Zenith Bank’s renowned reputation for excellence and reliability.
We are looking for someone who is meticulously detail-oriented, highly adaptable to changing customer needs and banking policies, and possesses an unwavering commitment to continuous learning within the fast-paced and ever-evolving financial services landscape. A strong team player mindset, coupled with impeccable communication skills and a genuine desire to serve, is essential. If you are eager to build a rewarding career within a leading financial institution, make a tangible impact on our customers’ lives, and contribute to a culture of innovation and service, then this is an unparalleled opportunity to grow professionally and personally. Join us in delivering superior financial solutions and outstanding customer experiences every day.
Key Responsibilities
- Serve as the primary point of contact for customers, handling inquiries and providing information on bank products and services.
- Process banking transactions accurately and efficiently, including deposits, withdrawals, transfers, and bill payments.
- Assist customers with account opening, loan applications, and other financial services.
- Resolve customer complaints and issues promptly and professionally, escalating complex cases when necessary.
- Identify customer needs and cross-sell appropriate banking products and services to enhance their financial well-being.
- Educate customers on digital banking platforms and self-service options.
- Maintain accurate customer records and ensure compliance with all bank policies and regulatory guidelines.
- Build and maintain strong, positive relationships with customers.
- Actively participate in training and development programs to stay updated on product knowledge and banking regulations.
- Meet and exceed customer service and sales targets.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal and customer service skills.
- Proven ability to resolve customer issues and complaints effectively.
- Proficiency in using banking software and Microsoft Office Suite.
- Sound knowledge of banking products and services.
- Ability to work effectively in a fast-paced, team-oriented environment.
- High level of integrity and ethical conduct.
- Problem-solving and decision-making abilities.
- Sales and negotiation skills.
Preferred Qualifications
- Bachelor's degree or HND in Banking & Finance, Business Administration, Economics, or a related field.
- Prior experience in a customer-facing role within the banking or financial services industry.
- Fluency in an additional Nigerian local language (e.g., Yoruba, Igbo, Hausa).
- Certification in customer service or sales.
- Familiarity with digital banking trends and technologies.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Pension scheme contributions.
- Opportunities for career growth and professional development within a leading bank.
- Access to continuous learning and training programs.
- A dynamic and supportive work environment.
- Paid time off and holidays.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the link below. Please navigate to our careers section, search for relevant openings, and submit your detailed resume and a cover letter outlining your suitability for this role. Ensure your application clearly demonstrates your customer service expertise and passion for the banking industry.