About Company
NMB Bank Plc is one of Tanzania’s largest commercial banks, with a significant network of branches and ATMs across the country. For over five decades, NMB has been at the forefront of driving financial inclusion, offering a comprehensive suite of banking products and services to individuals, micro, small, and medium-sized enterprises (MSMEs), and large corporations. Committed to innovation, customer satisfaction, and community development, NMB Bank Plc plays a crucial role in the economic growth and stability of Tanzania, fostering a culture of excellence and integrity in all its operations. We pride ourselves on empowering our employees with opportunities for growth and a supportive work environment.
Job Description
Are you meticulous, detail-oriented, and passionate about ensuring the seamless flow of financial operations? NMB Bank Plc is seeking a dedicated and proactive Banking Operations Support professional to join our dynamic team in Chake Chake, Pemba South. In this vital role, you will be the backbone of our branch’s efficiency, playing a critical part in processing transactions, maintaining accurate records, and ensuring all banking procedures adhere to strict regulatory guidelines and internal policies. This position offers an exciting opportunity to contribute to the operational excellence of a leading financial institution in Tanzania.
As a Banking Operations Support specialist, you will work collaboratively with front-office teams and other departments, providing essential administrative and operational assistance that directly impacts our ability to serve our customers effectively. Your day-to-day will involve a variety of tasks, from reconciling accounts and managing document archives to assisting with internal audits and resolving operational discrepancies. We are looking for an individual who thrives in a fast-paced environment, possesses strong problem-solving skills, and is committed to upholding the highest standards of accuracy and confidentiality. This role is perfect for someone looking to build a career in banking operations, gain extensive knowledge of financial processes, and become an integral part of a forward-thinking team dedicated to making a real difference in the lives of our customers and the community.
Key Responsibilities
- Process and verify various banking transactions, including deposits, withdrawals, transfers, and remittances, ensuring accuracy and compliance.
- Reconcile daily transactions and cash movements, identifying and resolving any discrepancies promptly.
- Maintain accurate customer records and ensure all documentation is complete, organized, and compliant with bank policies and regulatory requirements.
- Provide operational support to front-office staff, assisting with customer inquiries, issue resolution, and service delivery when escalated.
- Monitor and report on operational risks, contributing to the implementation of internal controls to mitigate potential losses.
- Assist in preparing reports for management and regulatory bodies, ensuring data integrity and timely submission.
- Participate in internal and external audit processes, providing necessary documentation and explanations.
- Stay updated with changes in banking regulations, policies, and procedures to ensure continuous compliance.
Required Skills
- Proven experience in banking operations or a related financial services role.
- Exceptional attention to detail and accuracy in handling financial data.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills in English and Swahili.
- Proficiency in Microsoft Office Suite, especially Excel and Word.
- Ability to work effectively in a team-oriented environment.
- High level of integrity, confidentiality, and ethical conduct.
Preferred Qualifications
- Bachelor's degree in Banking, Finance, Accounting, Business Administration, or a related field.
- Knowledge of core banking systems and software.
- Familiarity with Tanzanian banking regulations and compliance standards.
- Experience with back-office operations in a commercial bank.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance package.
- Opportunities for professional development and career advancement within NMB Bank Plc.
- A supportive and collaborative work environment.
- Contribution to a reputable and growing financial institution in Tanzania.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your CV and cover letter highlight your relevant experience and qualifications for this role. We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.