About Company
The People’s Bank of Zanzibar (PBZ) is a cornerstone of financial services in Zanzibar and across Tanzania. Established with a vision to foster economic growth and provide accessible banking solutions, PBZ has grown to become a trusted partner for individuals, businesses, and government entities. We are committed to delivering innovative financial products, exceptional customer service, and contributing positively to the communities we serve. At PBZ, we pride ourselves on our rich heritage, robust technological infrastructure, and a dynamic team dedicated to upholding the highest standards of banking excellence. Join us in our mission to empower livelihoods and drive sustainable development in the region.
Job Description
Are you a meticulous and proactive individual with a passion for precision and operational excellence in the banking sector? People’s Bank of Zanzibar (PBZ) is seeking a dedicated Banking Operations Support professional to join our dynamic team in Chukwani, Zanzibar City. In this pivotal full-time role, you will be instrumental in ensuring the smooth, efficient, and compliant execution of our daily banking operations. You will be at the heart of our back-office functions, contributing significantly to transaction processing, data integrity, reconciliations, and regulatory adherence.
This position offers a unique opportunity to work within a supportive and growth-oriented environment, gaining exposure to various facets of banking operations while contributing directly to our commitment to customer satisfaction and operational efficiency. We are looking for someone who thrives in a fast-paced environment, possesses strong analytical skills, and is deeply committed to maintaining the highest levels of accuracy, security, and ethical conduct. Your daily tasks will involve critical functions that underpin the bank’s services, requiring keen attention to detail and a proactive approach to problem-solving.
If you are ready to make a significant impact and grow your career within a reputable financial institution that values its employees and community, we encourage you to apply. Your contribution will directly support our front-line teams, enabling them to deliver seamless services to our valued customers, thereby reinforcing PBZ’s position as a leading and trustworthy bank in the region. You will play a critical role in minimizing operational risks, optimizing processes, and ensuring regulatory compliance, all of which are essential for enhancing our service delivery model and upholding our reputation.
Key Responsibilities
- Process daily banking transactions accurately and efficiently, including deposits, withdrawals, transfers, and cheque processing.
- Perform daily reconciliations of accounts, statements, and ledgers to ensure data integrity and identify discrepancies.
- Monitor and resolve operational issues, escalating complex problems to relevant departments or management as needed.
- Ensure strict adherence to internal policies, procedures, and regulatory requirements (e.g., KYC, AML) to mitigate risks.
- Maintain and update customer records and transaction data with utmost confidentiality and precision.
- Generate and analyze operational reports to identify trends, performance metrics, and areas for improvement.
- Collaborate with front-office staff and other departments to provide timely operational support and resolve customer queries.
- Participate in process improvement initiatives to enhance efficiency and effectiveness of banking operations.
Required Skills
- Minimum of 2 years of experience in banking operations or a similar back-office financial role.
- Strong understanding of banking principles, products, and operational workflows.
- Proficiency in Microsoft Office Suite, especially Excel for data analysis and reporting.
- Excellent attention to detail and a high degree of accuracy in all tasks.
- Proven ability to manage time effectively and prioritize tasks in a demanding environment.
- Strong analytical and problem-solving skills.
- Effective written and verbal communication skills in English and Swahili.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Bachelor's degree in Banking & Finance, Accounting, Business Administration, or a related field.
- Familiarity with core banking systems and financial software.
- Certification in banking operations or risk management.
- Experience with regulatory compliance in the Tanzanian financial sector.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- Health insurance coverage.
- Pension scheme.
- Employee wellness programs.
How to Apply
Interested and qualified candidates are invited to submit their comprehensive CV and a cover letter detailing their relevant experience and why they are a perfect fit for this role. Please ensure your application highlights your experience in banking operations and your commitment to accuracy and compliance. Only shortlisted candidates will be contacted for an interview. We look forward to receiving your application! Please click on the link below to apply for the job.