About Company
CRDB Bank Plc is one of the largest and most reputable commercial banks in Tanzania, serving millions of customers across a wide network of branches and digital channels. With a rich history spanning decades, we are committed to driving financial inclusion, supporting economic growth, and delivering innovative banking solutions to individuals, businesses, and corporations. Our mission is to be the leading financial partner, offering superior services that exceed customer expectations while upholding the highest standards of integrity and social responsibility. We pride ourselves on fostering a dynamic and inclusive work environment where employees are empowered to grow, innovate, and make a tangible impact on the lives of our customers and the communities we serve. Joining CRDB Bank means becoming part of a forward-thinking institution dedicated to excellence and sustainable development in the financial sector.
Job Description
We are seeking a highly motivated and detail-oriented Banking Operations Support Officer to join our vibrant team in Mnarani, Nungwi. This pivotal role involves providing comprehensive support to our banking operations, ensuring the smooth and efficient processing of daily transactions and maintaining exceptional service quality. The ideal candidate will be instrumental in managing various back-office functions, assisting with customer inquiries, processing financial transactions, and ensuring adherence to all internal policies and regulatory requirements. You will be responsible for data entry, record-keeping, reconciliation activities, and supporting the front-line staff with operational tasks. This position requires a proactive individual with strong analytical skills, meticulous attention to detail, and a commitment to operational excellence. If you thrive in a fast-paced environment, possess excellent problem-solving abilities, and are passionate about contributing to a leading financial institution, we encourage you to apply. This is an incredible opportunity to develop your career in banking operations within a supportive and growth-oriented organization that values its employees and the communities it serves.
Key Responsibilities
- Process and reconcile various banking transactions, including deposits, withdrawals, transfers, and payments, accurately and efficiently.
- Verify transaction details and customer information to prevent errors and ensure compliance with internal controls and regulatory guidelines.
- Provide operational support to front-line staff, assisting with complex customer inquiries, account maintenance, and issue resolution.
- Manage and maintain accurate customer records, files, and databases, ensuring data integrity and confidentiality.
- Assist in the preparation of daily, weekly, and monthly operational reports for management review.
- Participate in end-of-day processes, including cash balancing, transaction reconciliation, and ledger adjustments.
- Adhere strictly to bank policies, procedures, and security protocols to mitigate operational risks and prevent fraud.
- Collaborate with other departments to streamline processes and improve overall operational efficiency.
- Identify and escalate potential operational issues or discrepancies to senior management for timely resolution.
- Contribute to a positive and collaborative team environment, sharing knowledge and supporting colleagues as needed.
Required Skills
- Proven experience in a banking or financial services environment, preferably in an operations support role.
- Strong understanding of banking products, services, and operational procedures.
- Exceptional attention to detail and accuracy in data entry and transaction processing.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent analytical and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong communication skills, both written and verbal, in English and Swahili.
- High level of integrity, professionalism, and discretion.
- Ability to manage multiple tasks concurrently and prioritize effectively to meet deadlines.
Preferred Qualifications
- Bachelor’s degree in Banking, Finance, Accounting, Business Administration, or a related field.
- Knowledge of banking software and core banking systems commonly used in Tanzania.
- Familiarity with Tanzanian financial regulations and compliance requirements.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Opportunities for professional development and career advancement.
- A vibrant and supportive work culture.
- Generous paid time off.
- Employee banking benefits.
- Contribution to a leading financial institution shaping Tanzania's economy.
How to Apply
To apply for this exciting opportunity, please visit the CRDB Bank careers page. Navigate to the careers section, search for ‘Banking Operations Support Officer’ in Nungwi, and follow the instructions to submit your application online. Please ensure your resume and cover letter highlight your relevant experience and qualifications. We encourage you to apply as soon as possible as applications will be reviewed on a rolling basis.