About Company
Mafeteng Hotel & Conference Centre is a cornerstone of hospitality in the Mafeteng district, offering comfortable accommodation, versatile conference facilities, and inviting dining experiences. We pride ourselves on creating a welcoming atmosphere for both local guests and international visitors, striving to deliver exceptional service that reflects the warm spirit of Lesotho. Our establishment is known for its commitment to community engagement and fostering a supportive work environment where team members can thrive and grow their careers within the hospitality sector. We are dedicated to maintaining high standards of service, ensuring every guest experience is memorable, whether they are here for a business conference, a family holiday, or simply to enjoy a meal and a drink at our bar. Join our vibrant team and become a part of an organization that values professionalism, teamwork, and genuine guest satisfaction.
Job Description
Are you a passionate, energetic, and customer-focused individual with a knack for mixing drinks and creating a great atmosphere? Mafeteng Hotel & Conference Centre is immediately seeking dedicated Bar Staff to join our dynamic team in Likhoele, Mafeteng. This is an exciting opportunity for someone ready to hit the ground running, bringing their enthusiasm and skill to our bustling bar. As Bar Staff, you will be the face of our beverage service, responsible for ensuring our guests enjoy a seamless and delightful experience. You will not only prepare and serve a wide range of alcoholic and non-alcoholic beverages but also maintain the cleanliness and organization of the bar area, manage stock, and handle transactions with efficiency and accuracy. We are looking for someone who can work well under pressure, has excellent communication skills, and a genuine desire to provide outstanding hospitality. If you’re reliable, have a positive attitude, and are looking for a role where you can make an immediate impact, we encourage you to apply. This position requires an individual who is willing to learn, adapt, and contribute to a friendly and professional team environment. Your ability to engage with guests, anticipate their needs, and uphold our high service standards will be key to your success. We offer a supportive workplace where your contribution is valued and your professional development is encouraged.
Key Responsibilities
- Prepare and serve alcoholic and non-alcoholic beverages in accordance with established recipes and standards.
- Interact with guests in a friendly and professional manner, taking orders and making recommendations.
- Maintain a clean, organized, and well-stocked bar area, including glassware, bar tools, and supplies.
- Process payments accurately using the point-of-sale (POS) system and handle cash transactions.
- Monitor guest intoxication levels and ensure responsible service of alcohol, adhering to all legal requirements.
- Assist with inventory management, including receiving, storing, and rotating beverage stock.
- Open and close the bar safely and efficiently, following all procedures.
- Collaborate with kitchen and front-of-house staff to ensure smooth service operations.
- Adhere to all health, safety, and hygiene regulations.
- Handle guest inquiries and complaints professionally, escalating issues when necessary.
Required Skills
- Proven ability to provide excellent customer service.
- Basic knowledge of mixing drinks and serving beverages.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Reliability and punctuality.
- Ability to handle cash and operate a POS system.
- Must be of legal drinking age to serve alcohol in Lesotho (18+).
Preferred Qualifications
- Previous experience as a Bartender or Bar Staff in a hotel or restaurant setting (minimum 6 months).
- Knowledge of various spirits, wines, beers, and cocktail recipes.
- Relevant hospitality training or certification.
- Fluency in Sesotho and English.
- First Aid and responsible alcohol service certification.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and training.
- Staff meals provided during shifts.
- A supportive and friendly work environment.
- Potential for career growth within the hotel.
- Exposure to a diverse clientele.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your CV and a brief cover letter outlining your experience and why you are the ideal candidate for this role are attached. We look forward to receiving your application!