About Company
Protea Hotel by Marriott Grahamstown stands as a beacon of hospitality in the historic and vibrant city of Makhanda (formerly Grahamstown), Eastern Cape. As part of the globally renowned Marriott International family, we are committed to providing exceptional service and memorable experiences to every guest who walks through our doors. Our hotel serves as a comfortable haven for academics, tourists, and business travelers alike, offering a blend of modern amenities and traditional warmth. We pride ourselves on fostering a supportive and dynamic work environment where every team member is valued, given opportunities for growth, and encouraged to contribute to our collective success. Joining our team means becoming part of a legacy of excellence and a culture that celebrates diversity, integrity, and a passion for service. We believe that our greatest asset is our people, and we invest in their development, ensuring they have the tools and training to excel in their careers within the hospitality industry. We uphold Marriott’s core values, focusing on putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world.
Job Description
Are you an energetic, enthusiastic, and service-oriented individual looking to kickstart your career in the vibrant hospitality industry? Protea Hotel by Marriott Grahamstown is seeking a dedicated and friendly Bellhop to join our esteemed team. This is an excellent entry-level opportunity for someone passionate about delivering outstanding guest experiences and eager to learn the foundational aspects of hotel operations. As a Bellhop, you will be the first and last impression for many of our guests, playing a crucial role in shaping their stay with us. Your primary responsibility will be to assist guests with their luggage, ensuring a smooth and welcoming arrival and departure. Beyond luggage handling, you will be a valuable source of information, directing guests to their rooms, providing details about hotel amenities, and offering insights into the local attractions of Makhanda. This role requires a keen eye for detail, a helpful demeanor, and the physical stamina to handle various tasks throughout your shift, including standing, walking, lifting, and carrying. You’ll be an integral part of our Front Office team, working closely with reception, concierge, and other departments to ensure seamless service delivery. If you are a proactive problem-solver with a genuine desire to serve and a willingness to go the extra mile, we encourage you to apply and become part of our Marriott family, where career growth and development are not just possibilities, but a commitment. This role offers hands-on training and a pathway to a rewarding career in hotel management, offering exposure to various facets of the hospitality world.
Key Responsibilities
- Warmly greet all guests upon arrival and departure, offering assistance with luggage.
- Safely transport guest luggage to and from their rooms, ensuring careful handling.
- Escort guests to their rooms, providing a brief orientation to hotel facilities and room features.
- Provide accurate information about hotel services, amenities, and local attractions in Makhanda.
- Assist guests with parking or valet services as needed.
- Maintain cleanliness and orderliness of the lobby, entrance, and bell stand area.
- Handle guest inquiries and resolve minor issues promptly and courteously, escalating when necessary.
- Collaborate with the Front Desk and other departments to ensure smooth guest transitions and service delivery.
- Perform other duties as assigned by management to support hotel operations.
Required Skills
- Excellent verbal communication skills.
- Strong customer service orientation with a friendly and helpful attitude.
- Ability to work effectively in a team environment.
- Physical stamina to lift and carry heavy luggage (up to 25 kg) and stand/walk for extended periods.
- Punctuality and reliability.
- Ability to work flexible shifts, including weekends and public holidays.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer-facing role (e.g., retail, food service).
- A valid driver's license (for potential valet duties).
Perks & Benefits
- Competitive salary and gratuity opportunities.
- Comprehensive on-the-job training and professional development.
- Opportunities for career growth within Protea Hotels and Marriott International.
- Employee discounts on hotel stays and F&B at Marriott properties worldwide.
- Staff meals during shifts.
- A supportive and inclusive work environment.
How to Apply
To apply for this exciting opportunity, please click on the application link below. On the Marriott Careers site, you may need to search for roles in the ‘Eastern Cape, South Africa’ region or use keywords like ‘Bellhop’ or ‘Guest Services’ to find relevant openings. We look forward to reviewing your application!