About Company
Imagine a workplace where your meticulous attention to detail and outstanding communication skills are not just valued, but are the bedrock of our operational success. At Career.zycto, we believe in empowering our team members to become masters of their craft, connecting clients with seamless service experiences. Specializing in facilitating crucial arrangements across various sectors, we pride ourselves on precision, efficiency, and unparalleled customer satisfaction. Join a dynamic team committed to innovation and growth, where every booking you manage contributes directly to our reputation for excellence. We offer a supportive environment perfect for a Booking Support Specialist eager to make a tangible impact.
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Job Description
Are you a detail-oriented individual with a passion for delivering exceptional service and ensuring operational fluidity? Career.zycto is actively seeking a dedicated and proactive Booking Support Specialist to join our thriving team in Oke-Ila, Ado-Ekiti. In this pivotal role, you will be at the heart of our operations, responsible for managing, scheduling, and optimizing client bookings across various service lines. This position offers a unique opportunity to contribute significantly to our client satisfaction and operational efficiency, making a tangible impact on our daily successes.
As a Booking Support Specialist, you will serve as the primary point of contact for booking-related inquiries, demonstrating professionalism and a problem-solving mindset in every interaction. Your day will involve handling a diverse range of tasks, from precise data entry and scheduling adjustments to coordinating with internal teams and external partners. We are looking for someone who thrives in a fast-paced environment, possesses impeccable organizational skills, and has a knack for anticipating needs and resolving challenges proactively.
We understand that the backbone of any successful service organization is its people. Career.zycto fosters a collaborative and supportive work culture where your contributions are recognized and your professional growth is encouraged. You’ll gain invaluable experience in a dynamic industry, honing your administrative and client service expertise. If you are meticulous, customer-focused, and ready to take on a challenging yet rewarding role that demands precision and excellent communication, we invite you to explore this exciting opportunity. Join us and become an integral part of a team dedicated to setting benchmarks in service delivery.
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Key Responsibilities
- Manage and process client booking requests accurately and efficiently using our internal systems.
- Coordinate schedules, appointments, and resource allocation to ensure optimal service delivery.
- Serve as the primary point of contact for booking inquiries, modifications, and cancellations, providing timely and professional responses.
- Communicate effectively with clients, internal teams, and external partners to ensure smooth operations.
- Maintain precise records of all booking activities, client communications, and relevant documentation.
- Identify and resolve booking conflicts or issues proactively, escalating complex cases to management when necessary.
- Contribute to the continuous improvement of booking processes and customer service standards.
- Generate reports on booking trends, availability, and customer feedback as required.
Required Skills
- Proven experience in a booking, administrative, or customer service role.
- Exceptional organizational skills with a strong attention to detail and accuracy.
- Proficiency in using scheduling software and office productivity tools (e.g., MS Office Suite).
- Excellent written and verbal communication skills in English.
- Ability to multitask, prioritize, and manage time effectively in a busy environment.
- Strong problem-solving abilities and a proactive approach to challenges.
- High level of professionalism and a customer-centric attitude.
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Experience with CRM software and advanced booking platforms.
- Familiarity with the local service landscape in Oke-Ila, Ado-Ekiti.
- Ability to communicate in local languages (e.g., Yoruba) is a plus.
- Previous experience in a role requiring coordination with multiple stakeholders.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
- Paid time off and public holidays.
- Employee recognition programs.
How to Apply
Ready to make a difference? If you are a highly organized and customer-focused individual eager to join a dynamic team, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.
