About Company
Truworths is a leading South African fashion retailer with a strong presence across Africa, known for its aspirational and sophisticated brands. At Truworths, we believe in helping our customers look and feel their best by offering a diverse range of high-quality apparel, footwear, and accessories. Our store at Two Rivers Mall, Nairobi, embodies our commitment to exceptional customer service and delivering an inspiring shopping experience, driven by a passion for fashion and a dedication to excellence. Join a team where your love for fashion and customer interaction can truly flourish.
Job Description
Are you a fashion enthusiast with a flair for customer service and a passion for creating memorable shopping experiences? Truworths at Two Rivers Mall, Nairobi, is seeking a dynamic and dedicated Boutique Assistant to join our vibrant team. In this pivotal role, you will be the face of our brand, assisting customers with their styling needs, maintaining the immaculate presentation of our boutique, and contributing to a welcoming and efficient retail environment. This is more than just a sales role; it’s an opportunity to immerse yourself in the world of fashion, develop your retail expertise, and grow with a globally recognized brand. We are looking for an individual who is proactive, detail-oriented, and possesses an inherent understanding of fashion trends, eager to provide personalized service that exceeds expectations and fosters lasting customer relationships. If you thrive in a fast-paced environment and are committed to upholding our brand’s high standards of service and visual appeal, we encourage you to apply and become a part of the Truworths family, where your passion for fashion can truly shine. This role is crucial in ensuring every customer leaves our store feeling confident and satisfied with their Truworths experience.
Key Responsibilities
- Provide exceptional, personalized customer service, including styling advice and product recommendations, to enhance the shopping experience.
- Process sales transactions accurately and efficiently using POS systems, ensuring compliance with company procedures.
- Maintain impeccable visual merchandising standards, ensuring the boutique is consistently clean, organized, and inviting, reflecting brand guidelines.
- Assist with inventory management, including receiving, ticketing, restocking merchandise, and conducting regular stock counts.
- Handle customer inquiries, feedback, and returns/exchanges professionally and courteously, aiming for swift resolution.
- Actively promote current promotions, loyalty programs, and new arrivals to enhance customer engagement and drive sales.
- Collaborate effectively with the store team to achieve daily, weekly, and monthly sales targets and operational excellence goals.
Required Skills
- Proven experience (minimum 1 year) in a retail sales or customer service role, preferably within the fashion industry.
- Excellent verbal communication and interpersonal skills, with a friendly and engaging demeanor.
- Strong understanding of current fashion trends and styling techniques, with an ability to apply them.
- Ability to work flexible hours, including weekends, holidays, and evenings, to meet business needs.
- Proficiency in operating POS systems and handling cash and card transactions accurately.
- A positive attitude, strong work ethic, and ability to work effectively and collaboratively in a team environment.
Preferred Qualifications
- Diploma or certificate in Retail Management, Fashion Merchandising, or a related field.
- Prior experience with high-end or boutique fashion retail, demonstrating a keen eye for detail.
- Demonstrated ability to meet and exceed sales targets and contribute to store profitability.
Perks & Benefits
- Competitive monthly salary and opportunities for performance-based incentives.
- Generous employee discount on Truworths merchandise, allowing you to embrace our fashion.
- Comprehensive training and professional development opportunities to grow your retail career.
- Opportunities for career advancement within a leading and expanding retail group.
- A dynamic, supportive, and fashion-forward work environment that celebrates individual style.
How to Apply
If you are enthusiastic about fashion and customer service and meet the above qualifications, we invite you to apply by clicking on the application link below. Please ensure your CV and cover letter highlight your relevant experience and passion for the retail industry. We look forward to reviewing your application and potentially welcoming you to the Truworths family!