About Company
Are you passionate about fashion and exquisite customer service? Career.zycto is a dynamic and forward-thinking organization dedicated to connecting top talent with exceptional opportunities in the luxury retail sector. While we operate globally, our focus in Ilha de Moçambique is on cultivating vibrant retail experiences that celebrate local culture and international design. We believe in empowering our team members to shine, providing a supportive environment where your flair for sales and dedication to client satisfaction can truly flourish. Join us and become a pivotal part of crafting unforgettable shopping journeys for our discerning clientele.
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Job Description
Career.zycto is seeking a highly motivated and enthusiastic Boutique Sales Aide to join our prestigious team in the historic and vibrant setting of Ilha de Moçambique. This full-time role offers an exceptional opportunity for an individual with a keen eye for fashion, a passion for unparalleled customer service, and a desire to thrive in a luxury retail environment. As a Boutique Sales Aide, you will be the face of our brand, responsible for creating memorable and personalized shopping experiences for our discerning clientele. Your role is pivotal in not only driving sales but also in fostering lasting relationships with customers, ensuring they feel valued and inspired by every interaction.
We are looking for someone who can seamlessly blend their sales expertise with a genuine desire to connect with people. You will be instrumental in guiding customers through our exquisite collection, sharing product knowledge with enthusiasm, and helping them discover pieces that perfectly complement their style and needs. Beyond direct sales, this role involves maintaining the impeccable presentation of our boutique, assisting with visual merchandising to create an inviting atmosphere, and ensuring our inventory is meticulously managed. You will play a crucial part in the daily operations, contributing to a smooth and efficient workflow while upholding the highest standards of our brand.
The ideal candidate will possess an innate ability to anticipate customer desires, offer insightful styling advice, and handle inquiries with grace and professionalism. You will be a proactive team player, eager to learn, adapt, and contribute to a collaborative work environment. If you are passionate about the art of luxury retail, possess excellent communication skills, and are driven by the satisfaction of delivering exceptional service, then this is the perfect opportunity to elevate your career. Join Career.zycto and become a key contributor to our success, helping us create an unforgettable retail journey for every visitor to our boutique in Ilha de Moçambique.
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Key Responsibilities
- Greet and engage customers in a warm and professional manner, building immediate rapport.
- Actively listen to customer needs and preferences to provide personalized product recommendations.
- Achieve and exceed individual and team sales targets and key performance indicators.
- Maintain a deep and up-to-date knowledge of all products, brands, and current promotions.
- Assist with inventory management, including receiving, ticketing, and organizing merchandise.
- Ensure the boutique's visual merchandising standards are consistently upheld, creating an appealing shopping environment.
- Process sales transactions accurately and efficiently using POS systems.
- Handle customer inquiries, feedback, and complaints with empathy and professionalism, escalating issues as needed.
- Support the opening and closing procedures of the boutique.
- Participate in ongoing training and development programs to enhance sales and product knowledge.
- Foster a positive and collaborative team environment, assisting colleagues when necessary.
- Contribute to maintaining the overall cleanliness and organization of the sales floor and stockroom.
Required Skills
- Exceptional interpersonal and communication skills (verbal and written).
- Proven ability to deliver outstanding customer service in a retail or hospitality setting.
- Strong sales acumen with a track record of meeting or exceeding targets.
- Proficiency in English; fluency in Portuguese is highly advantageous.
- Ability to work effectively in a fast-paced and dynamic retail environment.
- Basic computer literacy and comfort with point-of-sale (POS) systems.
- A genuine passion for fashion, luxury goods, and an eye for detail.
Preferred Qualifications
- Previous experience in a luxury retail or boutique environment.
- Knowledge of local cultural preferences and buying habits in Ilha de Moçambique.
- Additional language proficiency (e.g., French, Swahili).
- Experience with visual merchandising techniques.
Perks & Benefits
- Competitive monthly salary with performance-based incentives.
- Comprehensive health and wellness benefits.
- Generous employee discounts on boutique merchandise.
- Opportunities for professional development and career advancement within the luxury retail sector.
- A vibrant and supportive team culture.
- Exposure to high-end fashion and a diverse clientele.
- Paid time off and public holidays.
How to Apply
Eager to embark on a fulfilling career where your passion for sales and customer service can shine? We invite you to apply by clicking on the application link below. Please submit your CV and a compelling cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to our dynamic team in Ilha de Moçambique. Apply today!
