About Company
Nestled on the serene, picturesque shores of Michamvi Kae, Michamvi Sunset Bay Resort stands as a beacon of luxury, tranquility, and authentic Zanzibari charm. Our boutique resort offers an unparalleled escape, combining breathtaking Indian Ocean views with world-class hospitality and unique cultural experiences. We pride ourselves on creating memorable moments for our guests, from exquisite dining to curated excursions, and now, through our exclusive on-site boutique. Our commitment extends to fostering a vibrant, supportive, and engaging environment for our team members. At Michamvi Sunset Bay Resort, you’re not just joining a team; you’re becoming part of a family dedicated to excellence and passionate about delivering an exceptional experience that truly captures the spirit of Zanzibar.
Job Description
Are you a charismatic, customer-focused individual with a passion for unique products and the allure of Zanzibar? Michamvi Sunset Bay Resort is seeking a dynamic and enthusiastic Boutique Sales Promoter to join our vibrant team. In this role, you will be the captivating face of our exclusive resort boutique, showcasing a meticulously curated collection of local artisanal crafts, high-end souvenirs, elegant resort wear, and unique gifts to our discerning guests. This isn’t just a sales role; it’s an immersive opportunity to share stories, connect with people from around the globe, and contribute to the unforgettable memories our guests create during their stay. We are looking for someone who thrives in an engaging environment, possesses excellent communication skills, and is genuinely driven by the joy of connecting guests with items they’ll cherish long after their vacation. This position offers flexible hours, making it an ideal opportunity for someone looking for a dynamic schedule within a stunning tropical setting, allowing for a healthy work-life balance. You will play a crucial role in enhancing the overall guest experience by providing personalized shopping assistance, maintaining an aesthetically pleasing boutique environment that reflects our resort’s elegance, and driving sales through genuine interaction and profound product knowledge. If you’re ready to bring your sales prowess and captivating personality to a role where every day is a new adventure by the sea, we encourage you to apply.
Key Responsibilities
- Warmly greet and engage with guests visiting the boutique, creating a welcoming and inviting atmosphere that encourages exploration.
- Provide exceptional, personalized customer service, assisting guests with product selection, answering queries, and offering tailored recommendations.
- Develop and maintain comprehensive knowledge of all boutique products, including their origin, craftsmanship, unique selling points, and cultural significance.
- Actively promote boutique merchandise, highlighting special offers, new arrivals, and storytelling behind each item to maximize sales opportunities.
- Process sales transactions accurately and efficiently using our Point-of-Sale (POS) system, and handle cash/card payments responsibly.
- Ensure the boutique is impeccably presented, clean, and organized at all times, including creative visual merchandising and diligent stock replenishment.
- Assist with inventory management, including receiving new stock, conducting regular stock counts, and reporting discrepancies to management.
- Collaborate effectively with the resort management team to achieve monthly and quarterly sales targets, contributing to overall guest satisfaction.
- Handle guest feedback, inquiries, and returns professionally and efficiently, always striving for a positive resolution.
- Adhere to all resort policies and procedures, including security protocols, cash handling guidelines, and health & safety regulations.
Required Skills
- Proven experience in retail sales, preferably within a boutique, hospitality, or luxury goods environment.
- Excellent interpersonal and communication skills, with a natural ability to build rapport quickly with diverse clientele.
- Strong command of English, both spoken and written. Proficiency in Swahili is a significant advantage for engaging with local culture.
- Demonstrated ability to meet and exceed sales targets in a customer-focused setting.
- A keen eye for detail, a strong sense of aesthetics, and a passion for creative visual merchandising.
- Proficiency in using point-of-sale (POS) systems and experience handling various payment methods.
- An enthusiastic, proactive, and genuinely customer-oriented attitude with a welcoming demeanor.
- Ability to work both independently and as part of a collaborative team, with a flexible approach to working hours.
Preferred Qualifications
- Minimum of 1 year experience in a sales or customer service role within the tourism or luxury retail sector.
- Experience working specifically in a hotel or resort environment, understanding guest expectations.
- Familiarity with local Zanzibari culture, traditional crafts, and unique regional products.
- Additional language proficiency (e.g., French, German, Italian) to cater to our international clientele.
Perks & Benefits
- Competitive monthly salary with potential for attractive performance-based incentives.
- Opportunity to work in one of Zanzibar’s most stunning and sought-after coastal locations.
- Flexible working hours to support a healthy work-life balance in a beautiful environment.
- Employee discounts on resort services, amenities, and F&B offerings.
- Complimentary delicious meals during shifts to keep you energized.
- A supportive, friendly, and diverse international team environment.
- Ongoing training and professional development opportunities to enhance your skills and career.
- Direct interaction with guests from around the world, enriching your cultural understanding and experience.
How to Apply
If you are a driven and enthusiastic individual ready to elevate our guest’s shopping experience with your charm and sales acumen, we invite you to apply! Please click on the application link below to submit your comprehensive CV and a brief cover letter outlining your relevant experience and why you are the perfect fit for this exciting role at Michamvi Sunset Bay Resort. We look forward to hearing from you and discovering how you can contribute to our team.