About Company
Kenya Bus Service Management Ltd. (KBSM) is a leading public transport provider dedicated to offering safe, reliable, and affordable travel solutions across Nairobi and its environs. With a rich history of serving Kenyan communities for decades, we pride ourselves on connecting people and places, fostering economic growth, and enhancing urban mobility. Our commitment extends beyond transport; we strive to create a positive impact on the lives of our passengers and employees alike, upholding values of safety, integrity, and customer satisfaction. Join our team and become a vital part of Nairobi’s bustling transport network, contributing to the daily journey of thousands.
Job Description
Are you an energetic, customer-focused individual with a passion for serving the community? Kenya Bus Service Management Ltd. is actively seeking dedicated and reliable Bus Conductors to join our dynamic team, specifically for our busy city routes that traverse through areas including and around Central Park in Nairobi. As a Bus Conductor, you will be the welcoming face of KBSM, playing a crucial role in ensuring a smooth, pleasant, and safe journey for our diverse range of passengers. This pivotal role involves much more than just collecting fares; you’ll be responsible for accurate cash handling, issuing tickets, assisting passengers with inquiries, managing passenger flow efficiently, and maintaining a high standard of service and comfort on our buses. You will work closely with our bus drivers to ensure adherence to strict schedules and route protocols, contributing significantly to the overall efficiency and esteemed reputation of our service. If you thrive in a fast-paced public environment, possess excellent communication skills, and are genuinely committed to delivering exceptional public service with a smile, we invite you to apply and contribute to the vibrant heartbeat of Nairobi’s public transport system.
Key Responsibilities
- Efficiently collect fares from passengers and issue accurate tickets using our electronic ticketing system or approved manual methods.
- Manage cash transactions with precision, ensuring accuracy in all financial dealings and performing daily reconciliation of collected fares.
- Assist passengers with boarding and alighting, particularly focusing on the elderly, children, and those with special needs, ensuring their safety and comfort at all times.
- Provide clear, concise, and helpful information regarding bus routes, stops, and schedules to passengers, addressing their queries courteously.
- Maintain order and discipline on the bus, addressing any disputes or disruptive behavior professionally and calmly.
- Communicate effectively and continuously with the bus driver regarding traffic conditions, passenger loads, potential hazards, and any operational issues.
- Promptly report any mechanical faults, incidents, accidents, or suspicious activities to the relevant supervisors and operations team.
- Ensure the cleanliness and presentability of the bus interior throughout the shift, promoting a comfortable environment for all passengers.
- Adhere strictly to all company policies, safety regulations, and traffic laws set forth by local authorities.
- Represent Kenya Bus Service Management Ltd. with professionalism, courtesy, and a positive attitude at all times, upholding our brand image.
Required Skills
- Excellent communication and interpersonal skills, with the ability to interact politely and effectively with a diverse passenger base.
- Strong numeracy and cash handling skills, with proven accuracy and integrity in financial transactions.
- Ability to work effectively under pressure, remain calm, and handle challenging situations with patience and professionalism.
- High level of integrity, honesty, and accountability in all aspects of the job.
- Physical stamina to stand for extended periods, navigate busy bus environments, and assist passengers as needed.
- Basic knowledge of Nairobi city routes and prominent landmarks.
- Flexibility to work varied hours, including early mornings, late evenings, weekends, and public holidays, as per operational requirements.
Preferred Qualifications
- A minimum of a Kenya Certificate of Secondary Education (KCSE) or an equivalent qualification.
- At least 6 months of proven experience in a customer service or cash handling role, preferably in a public-facing environment such as retail or hospitality.
- Previous experience as a bus conductor or within the public transport industry will be considered a significant advantage.
- Fluency in both English and Swahili is essential for effective communication with passengers and colleagues.
Perks & Benefits
- Competitive monthly salary with potential for performance-based incentives.
- Comprehensive medical insurance coverage for eligible employees.
- Ongoing training and professional development opportunities to enhance your skills and career growth.
- Stable employment with a reputable and established transport company that values its employees.
- Opportunity to be a key part of Nairobi's essential public transport network, serving thousands daily.
- A positive and supportive work environment that fosters teamwork and respect.
How to Apply
Interested and qualified candidates are strongly encouraged to submit their application by clicking on the link below. Please ensure your application includes a detailed Curriculum Vitae (CV) highlighting your relevant experience, skills, and contact information. We look forward to reviewing your application and potentially welcoming you to the Kenya Bus Service Management Ltd. family.