About Company
Join the vibrant world of public transport through Career.zycto, where we connect dedicated professionals with essential roles that keep London moving. We understand the critical role Bus Conductors play in passenger experience and operational efficiency. Here, you’re not just finding a job; you’re securing a vital position within a supportive network committed to your career growth and well-being. Career.zycto prides itself on fostering strong relationships between talent and top transport providers, ensuring every placement contributes positively to London’s dynamic urban landscape. Discover a career path with purpose and become an integral part of the community.
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Job Description
Are you passionate about customer service, community engagement, and ensuring smooth, safe journeys for thousands of Londoners every day? Career.zycto is seeking enthusiastic and dedicated individuals to join our partners’ teams as a Bus Conductor – Fare & Passenger Service in the bustling heart of Kensington, London. This isn’t just a job; it’s an opportunity to be the friendly face of London’s public transport, playing a crucial role in the daily lives of commuters and visitors alike.
In this pivotal role, you will be responsible for providing exceptional service to all passengers, assisting them with their journeys, ensuring fare compliance, and maintaining a welcoming and secure environment on board. You’ll be at the forefront of the passenger experience, offering help, information, and a reassuring presence. Your keen eye for detail and commitment to safety will contribute significantly to the efficient operation of our bus services across Kensington and beyond. We are looking for individuals who thrive in a dynamic, public-facing environment and are ready to make a tangible difference in their community through reliable and friendly service. This role offers a unique chance to connect with diverse individuals, navigate the vibrant streets of London, and become an indispensable part of a critical public service.
Key Responsibilities
- Greet passengers warmly, providing a friendly and approachable point of contact.
- Collect and validate fares accurately, ensuring all passengers have valid tickets or passes.
- Assist passengers with boarding and alighting, including those with special needs or mobility challenges.
- Provide clear and helpful information regarding routes, timetables, and local points of interest.
- Monitor passenger safety and comfort, promptly addressing any concerns or issues.
- Manage cash transactions and maintain accurate records of fares collected.
- Communicate effectively with the bus driver and control centre regarding operational matters or incidents.
- Maintain a clean and tidy environment within the bus.
- Handle passenger enquiries and resolve minor conflicts with professionalism and courtesy.
- Adhere strictly to all company policies, safety regulations, and public transport guidelines.
Required Skills
- Excellent customer service and interpersonal skills.
- Strong verbal communication abilities in English.
- Basic numeracy and experience with cash handling.
- Ability to work independently and as part of a team.
- Punctuality and reliability are essential.
- Problem-solving skills and ability to remain calm under pressure.
- A patient and helpful demeanour, especially when dealing with diverse passenger needs.
- Awareness of health and safety protocols.
Preferred Qualifications
- Previous experience in a customer-facing role, particularly in public transport or retail.
- Knowledge of Kensington and surrounding London areas.
- First Aid certification.
- Experience working in a fast-paced environment.
Perks & Benefits
- Competitive salary and pension scheme.
- Generous paid time off and holiday allowance.
- Comprehensive training and development opportunities.
- Provided uniform.
- Free or discounted public transport for personal use.
- Opportunities for career progression within the transport sector.
- Being part of a vital service that connects communities and supports London's infrastructure.
- Employee assistance program for personal and professional support.
How to Apply
Ready to take on this exciting role and become a crucial part of London’s transport network? We encourage you to click on the link below to apply for the job. Please ensure your CV highlights your customer service experience and commitment to public safety.
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