About Company
Are you driven by a desire to serve your community and play a pivotal role in daily urban life? Career.zycto partners with leading public transport operators dedicated to connecting communities across Cardiff. We champion roles that are not just jobs, but essential services that keep cities moving. Our mission is to place talented individuals like you into positions where your efforts directly contribute to passenger satisfaction and operational excellence. Joining through Career.zycto means becoming part of a valued team that prioritizes safety, efficiency, and a friendly face for every commuter. We connect you with opportunities that value your contribution to the city’s heartbeat.
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Job Description
Career.zycto is seeking dedicated and customer-focused individuals to join our partners’ esteemed public transport teams as a Bus Conductor – Fare & Passenger Service in the vibrant area of Pontcanna, Cardiff. This isn’t just a job; it’s an opportunity to be at the heart of the community, ensuring safe, efficient, and pleasant journeys for thousands of passengers every day. As a Bus Conductor, you will be the friendly face of public transport, often the first and last point of contact for passengers, playing a crucial role in their daily commute or leisure travel.
Your primary duties will involve the diligent collection of fares, issuance of tickets, and validation of various passes, ensuring all passengers have a valid ticket for their journey. You’ll be adept at handling cash and card transactions with accuracy and integrity, maintaining clear records as required. Beyond transactional duties, you will be a vital source of information and assistance for passengers. This includes providing clear directions, helping with route planning, announcing stops, and assisting passengers with accessibility needs, such as guiding those with limited mobility or providing assistance for pushchairs and wheelchairs.
A key aspect of this role is maintaining a comfortable and orderly environment on the bus. This involves managing passenger flow during boarding and alighting, ensuring that all safety protocols are followed, and responding calmly and effectively to any incidents or emergencies that may arise. You will work closely with the bus driver, communicating effectively to ensure smooth operation and adherence to schedules, whilst always prioritizing passenger safety and comfort.
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This role demands excellent interpersonal skills, a patient demeanour, and the ability to think quickly on your feet. You’ll encounter a diverse range of people and situations daily, requiring adaptability and a consistently professional and approachable attitude. If you thrive in a dynamic, people-centric environment and are committed to delivering exceptional public service, this role offers a rewarding path to make a tangible difference in the lives of Pontcanna residents and visitors. Join us in keeping Cardiff moving!
Key Responsibilities
- Accurately collect fares, issue tickets, and validate passes for all passengers.
- Handle cash and card transactions with precision, maintaining accurate records.
- Provide excellent customer service, including offering directions, route information, and assistance.
- Assist passengers with special needs, including those with limited mobility, children, and pushchairs.
- Ensure passenger safety and comfort by monitoring behaviour and managing the flow of passengers.
- Communicate effectively with the bus driver regarding passenger movements and potential issues.
- Announce upcoming stops and relevant information clearly and audibly.
- Maintain cleanliness and orderliness within your area of responsibility on the bus.
- Respond calmly and professionally to passenger inquiries, complaints, or emergencies.
- Adhere strictly to all company policies, safety regulations, and public transport guidelines.
Required Skills
- Excellent communication and interpersonal skills
- Strong numerical aptitude for cash handling and fare calculation
- Ability to work effectively in a fast-paced, dynamic environment
- Customer-centric approach with a patient and friendly demeanour
- Problem-solving abilities and quick decision-making under pressure
- Reliability and punctuality
- Basic IT literacy for operating ticketing equipment
Preferred Qualifications
- Previous experience in a customer service or public-facing role
- Familiarity with public transport routes and services in Cardiff
- Proficiency in Welsh language (advantageous but not mandatory)
Perks & Benefits
- Competitive hourly wage with opportunities for overtime
- Comprehensive training program
- Contributory pension scheme
- Employee assistance program
- Opportunity to be a vital part of the local community
- Discounted travel on partner networks
How to Apply
To apply for this rewarding Bus Conductor position, please click on the application link below. Ensure your CV highlights your customer service experience and any relevant skills. We look forward to hearing from you and potentially welcoming you to a role that truly makes a difference in Pontcanna, Cardiff.
