About Company
Looking for a meaningful role connecting with your community? At Career.zycto, we believe in empowering individuals to thrive in essential public services. We partner with leading transport operators across the region to staff vital roles that keep our cities moving. Join a team where your friendly face and excellent service skills are truly valued, helping to shape positive daily experiences for thousands of passengers. We’re committed to supporting our talent with robust training and a pathway to a stable career, making us the ideal choice for those passionate about public engagement and reliable service in St Mellons.
Job Description
Are you a friendly, approachable individual with a passion for helping people and keeping our community connected? Career.zycto is seeking dedicated Bus Conductors for Fare & Passenger Service roles in the vibrant St Mellons area of Cardiff. This vital position is at the heart of our daily operations, ensuring a smooth, safe, and pleasant journey for thousands of passengers across the city. As a Bus Conductor, you are more than just a ticket issuer; you are the welcoming face of our transport network, a source of helpful information, and a crucial element in maintaining service excellence.
In this role, you will be responsible for warmly greeting passengers as they board, accurately collecting fares, and issuing tickets using our modern systems. Your excellent communication skills will be essential in assisting passengers with their queries regarding routes, timetables, and local points of interest. You’ll play a key role in ensuring the comfort and safety of everyone on board, managing passenger flow during peak times, and offering assistance to those who need it most, including individuals with disabilities, parents with prams, or elderly passengers. We are looking for individuals who can maintain a professional demeanor, even during busy periods, and who can handle cash and card transactions with precision and integrity.
This is a fantastic opportunity for someone who enjoys interacting with the public and thrives in a dynamic, people-focused environment. You’ll be joining a supportive team committed to delivering outstanding public service. Full comprehensive training will be provided to ensure you are confident and competent in all aspects of the role, from operating ticketing machines to understanding safety protocols. If you’re reliable, punctual, and possess a natural ability to put people at ease, then we encourage you to apply. This role offers not just a job, but a chance to be a valued member of the St Mellons community, contributing directly to its daily rhythm and the well-being of its residents.
Key Responsibilities
- Warmly greet passengers and provide a positive boarding experience.
- Accurately collect fares, issue tickets, and process payments (cash and card).
- Assist passengers with enquiries regarding routes, timetables, and local information.
- Ensure passenger safety and comfort throughout their journey.
- Manage passenger flow efficiently, especially during peak hours.
- Offer assistance to passengers with disabilities, prams, or luggage.
- Maintain cleanliness and tidiness of the bus interior (light duties).
- Report any incidents, disputes, or issues to the bus driver or supervisor promptly.
- Adhere strictly to all company policies, safety procedures, and transport regulations.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a friendly and approachable demeanor.
- Ability to handle cash and card payments accurately and with integrity.
- Patience, empathy, and the ability to remain calm under pressure.
- High level of reliability and punctuality.
- Basic literacy and numeracy skills for ticket issuance and record-keeping.
- Flexibility to work various shifts, including evenings, weekends, and public holidays.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality, public services).
- Knowledge of local geography and bus routes within Cardiff and surrounding areas.
- First Aid certification.
- Proficiency in Welsh language (desirable).
Perks & Benefits
- Competitive hourly wage with opportunities for overtime.
- Comprehensive paid training program.
- Company uniform provided.
- Opportunities for career development and advancement within the transport sector.
- Company pension scheme.
- Employee assistance program for personal and professional support.
- Subsidised travel on company services.
- Supportive and inclusive team environment.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your CV highlights your customer service experience and your commitment to public service. We look forward to reviewing your application and welcoming you to our team.
