About Company
Kenya Bus Service (KBS) has been a cornerstone of public transportation in Nairobi for decades, connecting communities and facilitating daily commutes for millions. As one of Kenya’s most recognized and trusted transport providers, we are committed to delivering safe, reliable, and efficient services. Our extensive fleet operates across diverse routes, serving the vibrant heart of the city and its expanding suburbs. At KBS, we pride ourselves on our experienced team, our unwavering commitment to passenger comfort and safety, and our continuous efforts to innovate and improve urban mobility. Joining KBS means becoming part of a legacy that moves Nairobi forward, contributing directly to the daily lives of its residents. We foster an environment of respect, professionalism, and teamwork, believing that our people are our greatest asset. Our mission is to provide accessible, affordable, and dependable transport solutions that enhance the quality of life for all Nairobians.
Job Description
Are you an energetic, customer-focused individual with excellent communication skills and a keen eye for detail and precise cash handling? Kenya Bus Service (KBS), a leading and respected name in Nairobi’s vibrant public transport sector, is actively seeking dedicated and reliable Bus Conductors specializing in Ticket Handling to join our dynamic and growing team. This pivotal role is at the very heart of our daily operations, directly contributing to ensuring a smooth, pleasant, and highly efficient travel experience for thousands of passengers commuting across various essential routes within Nairobi.
As a Bus Conductor at KBS, you will serve as a primary point of contact and the welcoming face of our service, directly interacting with our diverse passenger base, efficiently managing fare collection, and ensuring the orderly and safe flow of passengers both on and off our vehicles. Your core responsibilities will encompass accurately issuing both physical and electronic tickets, meticulously handling cash and increasingly common cashless payments, and diligently reconciling daily transactions to maintain financial integrity.
Beyond the crucial transactional aspects, you will play a vital role in fostering a friendly, secure, and comfortable environment on board. This includes proactively assisting passengers with their inquiries, providing clear and concise directions to various destinations, and offering general assistance to those who may need it, such as the elderly or individuals with special needs. This position demands a keen eye for detail, strong mathematical aptitude for swift and accurate fare calculation, and an unwavering commitment to outstanding customer satisfaction. You will be expected to consistently uphold KBS’s high standards of service, demonstrating professionalism, courtesy, and a helpful attitude at all times, even during peak hours or challenging situations.
This is more than just a job; it’s a significant opportunity to contribute directly to the pulse and rhythm of Nairobi, ensuring that its residents can move freely, reliably, and affordably across the city. We are specifically looking for individuals who thrive in a fast-paced, dynamic urban environment, possess robust interpersonal skills, and are ready to embark on a challenging yet immensely rewarding career path with a well-established and deeply respected organization. If you are passionate about serving the public, eager to make a tangible difference in community mobility, and are looking for a role where your integrity, hard work, and dedication are truly valued and recognized, we strongly encourage you to apply and become a vital part of the KBS family, helping us drive Nairobi’s present and future.
Key Responsibilities
- Collect fares accurately from passengers, ensuring correct change is provided and receipts/tickets are issued.
- Issue physical and electronic tickets promptly and correctly for all passengers according to company policy.
- Assist passengers with boarding and alighting, ensuring their safety and comfort, especially for those with special needs.
- Provide clear and helpful information regarding routes, stops, tariffs, and general inquiries in a courteous manner.
- Maintain order and discipline within the bus, ensuring a pleasant and respectful travel environment for everyone.
- Manage and reconcile daily cash takings and ticket stock, meticulously documenting and reporting any discrepancies.
- Adhere strictly to company policies, traffic regulations, and paramount safety standards at all times.
- Report any operational issues, passenger complaints, or incidents promptly and accurately to the relevant authorities.
- Collaborate effectively and communicate clearly with the bus driver to ensure smooth journey execution and adherence to schedules.
- Ensure the bus interior remains clean, tidy, and presentable throughout the shifts to enhance passenger experience.
Required Skills
- Excellent numerical and cash-handling skills, with proven accuracy in transactions.
- Strong interpersonal and communication skills (verbal, proficient in English and Kiswahili).
- High level of integrity, honesty, and accountability in managing company assets and passenger funds.
- Ability to work effectively and maintain composure in a fast-paced, dynamic urban environment.
- Customer service orientation with a polite, empathetic, and helpful demeanor.
- Basic literacy and numeracy skills for record-keeping and fare calculation.
- Physical stamina to stand for extended periods during shifts and assist passengers as needed.
Preferred Qualifications
- Kenya Certificate of Secondary Education (KCSE) or equivalent academic qualification.
- Previous experience (at least 6 months) in a cash handling, customer service, or public transport role.
- Familiarity with Nairobi's major routes, bus stops, and the general public transport network.
- Ability to handle minor conflicts, challenging passenger interactions, and stressful situations calmly and professionally.
- First Aid training or certification is an added advantage.
Perks & Benefits
- Competitive monthly salary commensurate with experience and performance.
- Comprehensive health insurance coverage for employee and eligible dependents.
- Provision of full uniform and necessary protective gear.
- Opportunities for continuous professional development and training programs.
- Stable employment with a reputable and long-standing organization in Kenya.
- Contribution to your pension scheme for future financial security.
- Supportive team environment and a chance to make a real impact on daily urban life.
How to Apply
Interested candidates who meet the above qualifications are invited to submit their applications by clicking on the application link below. Please ensure your application includes a detailed CV outlining your experience, relevant qualifications, and up-to-date contact information. We look forward to reviewing your application.