About Company
Looking to make a real impact on daily commutes in Lagos? Career.zycto acts as a strategic bridge, connecting dedicated individuals like you with pivotal roles that keep our city moving. We champion vibrant work environments where operational excellence meets community service. For a bus terminal operations aide, this means stepping into a role where your diligence directly enhances passenger experience and smooth terminal flow. Join a team focused on efficiency and reliability, contributing to the backbone of urban transport while benefiting from flexible hours and a supportive network.
Job Description
Career.zycto is seeking a dedicated and proactive Bus Terminal Operations Aide to join a bustling transportation hub in Victoria Island, Lagos. This crucial part-time role, offering flexible hours, is perfect for someone who excels in a dynamic environment, possesses strong organizational skills, and is deeply committed to delivering exceptional customer service. As an Operations Aide, you will be an integral part of the terminal team, supporting daily activities that ensure the seamless coordination of bus movements, assisting passengers with their needs, and maintaining the terminal’s high standards of operational readiness and safety. Your daily tasks will be diverse, encompassing everything from providing essential travel information and managing ticketing inquiries to contributing to the overall cleanliness and security of the terminal environment. We are looking for an individual who is reliable, approachable, and ready to uphold operational excellence, positively impacting the commuting experience for thousands of Lagosians every day. This position offers a unique opportunity to gain valuable experience in public transportation logistics and contribute significantly to vital urban infrastructure, all within a flexible schedule designed to accommodate your personal commitments. If you are eager to contribute to a key service that keeps the city connected and moving, we encourage you to apply.
Key Responsibilities
- Assist passengers with inquiries regarding routes, schedules, fares, and ticketing, providing accurate and helpful information.
- Support the efficient dispatch and arrival of buses, ensuring adherence to published schedules and operational protocols.
- Monitor terminal waiting areas, boarding zones, and common spaces for cleanliness, safety hazards, and general orderliness, reporting any issues promptly to the supervisory team.
- Aid in the resolution of minor operational disruptions, passenger concerns, or emergencies, escalating more complex situations to terminal management.
- Manage and organize essential operational documents, including bus manifests, passenger logs, and daily activity reports, ensuring accuracy and completeness.
- Collaborate effectively with bus drivers, security personnel, ticketing agents, and other terminal staff to ensure coordinated and seamless service delivery.
- Operate basic office equipment and utilize communication systems (e.g., two-way radio, PA system) to facilitate smooth terminal operations.
- Ensure strict compliance with all relevant safety regulations, company policies, and public health guidelines within the terminal premises.
Required Skills
- Strong verbal communication and interpersonal skills, with the ability to interact politely and effectively with diverse groups of people.
- Demonstrated ability to work efficiently and adapt quickly in a fast-paced, high-pressure, and dynamic operational environment.
- Basic computer literacy, including familiarity with Microsoft Office Suite (Word, Excel) and proficiency in data entry.
- Excellent organizational skills and meticulous attention to detail, especially when handling documentation and schedules.
- Proven problem-solving aptitude and the capacity to remain calm, focused, and effective when addressing unexpected issues or passenger concerns.
- A genuine customer service-oriented mindset, committed to providing a positive and supportive experience for all terminal users.
- Exceptional punctuality and reliability, particularly important for adhering to flexible work schedules and ensuring operational continuity.
Preferred Qualifications
- Prior experience (6-12 months) in a customer service, transportation, logistics, or similar operational support role.
- Familiarity with the public transportation systems and major routes within Lagos, Nigeria.
- Ability to communicate effectively in multiple local languages (e.g., Yoruba, Igbo, Hausa) in addition to fluent English.
- A High School Diploma or equivalent qualification; a diploma or certificate in a related field (e.g., logistics, customer relations) is an advantage.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based increments.
- Flexible working hours and scheduling options to support a healthy work-life balance.
- Comprehensive on-the-job training and continuous professional development opportunities within the transportation sector.
- A supportive, collaborative, and friendly team environment.
- The unique opportunity to be part of a vital service that connects communities and contributes to the daily rhythm of Lagos.
- Access to employee welfare programs and initiatives designed to support staff well-being.
How to Apply
Interested candidates are encouraged to submit their application promptly. Please click on the application link below to complete your submission. Ensure your resume highlights relevant experience and skills.
