About Company
Data#3 Limited is a leading Australian IT services and solutions provider, committed to helping organisations solve their business challenges through technology. With a rich history spanning over 40 years, we empower our clients to achieve their goals through innovative solutions in cloud, modern workplace, security, data & analytics, and business applications. We pride ourselves on a culture of innovation, collaboration, and continuous improvement, fostering an environment where talent thrives and contributes to meaningful outcomes for businesses across Australia.
Job Description
Are you passionate about data and empowering users to make informed decisions? Data#3 is seeking a dedicated and proactive Business Analytics Support professional to join our dynamic team remotely from Fernwood, Victoria. In this pivotal role, you will be the first point of contact for our internal and external stakeholders, providing critical support for our business analytics platforms and reports. You will play a crucial role in ensuring the smooth operation and optimal performance of our data solutions, troubleshooting issues, and guiding users through complex data landscapes. This is an exciting opportunity for someone with a keen eye for detail, strong problem-solving abilities, and excellent communication skills to contribute significantly to our data-driven culture and help our clients leverage insights effectively. You will be instrumental in translating technical challenges into understandable solutions, improving user experience, and supporting the integrity of our analytical tools. This remote position offers flexibility and autonomy, allowing you to manage your work effectively while collaborating with a supportive and expert team across Australia.
Key Responsibilities
- Provide first-line support for business analytics tools, dashboards, and reports, resolving issues promptly and efficiently.
- Troubleshoot data discrepancies, system errors, and performance issues within reporting environments (e.g., Power BI, Tableau).
- Assist users with queries related to data definitions, report navigation, and understanding analytical outputs.
- Document support procedures, common issues, and solutions to build a comprehensive knowledge base.
- Collaborate with data engineers and analytics developers to escalate and resolve complex technical problems.
- Conduct basic data extraction and manipulation using SQL to assist with investigations and ad-hoc reporting requests.
- Participate in the testing and validation of new reports, dashboards, and system enhancements prior to deployment.
- Provide training and guidance to end-users on how to effectively utilise business intelligence tools and data assets.
Required Skills
- Proven experience (2+ years) in a business intelligence, data analytics, or technical support role.
- Proficiency with at least one major BI tool (e.g., Microsoft Power BI, Tableau, Qlik Sense).
- Solid understanding of SQL for data querying and basic manipulation.
- Excellent problem-solving skills and a methodical approach to troubleshooting.
- Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage multiple support requests in a fast-paced, remote environment.
- Demonstrated ability to create and maintain clear documentation.
Preferred Qualifications
- Tertiary qualification in Information Technology, Business, Data Science, or a related field.
- Experience with cloud-based data platforms (e.g., Azure Synapse, AWS Redshift, Google BigQuery).
- Familiarity with data warehousing concepts and ETL processes.
- Certification in a relevant BI platform (e.g., Microsoft Certified: Data Analyst Associate).
Perks & Benefits
- Flexible remote work arrangement, allowing for a healthy work-life balance.
- Opportunities for professional development and continuous learning.
- Access to a comprehensive employee assistance program.
- Supportive and collaborative team culture.
- Competitive salary and benefits package.
- Contribution to meaningful projects that impact Australian businesses.
How to Apply
Ready to empower businesses with data insights? Click on the application link below to submit your resume and cover letter. Please highlight your experience with business analytics support and your ability to thrive in a remote work environment.