About Company
At TELUS, we’re more than just a telecommunications company; we’re a leading force in technology and social good, committed to connecting Canadians and making the world a better place. Our purpose-driven culture empowers our team members to innovate, collaborate, and contribute to meaningful projects that impact millions of lives daily. From delivering cutting-edge connectivity and smart home solutions to revolutionizing healthcare technology, TELUS is at the forefront of digital transformation. We foster an inclusive and diverse environment where every voice is heard, and personal and professional growth is actively encouraged. Join a company that is consistently recognized for its commitment to customers, communities, and team members, and discover a career where your work truly matters. We believe in investing in our people, providing extensive training, development opportunities, and a supportive work-life balance that allows you to thrive both personally and professionally. TELUS is also deeply committed to environmental sustainability and community engagement, striving to reduce our footprint and give back through various initiatives. Become a part of a team that is building the future, one connection at a time.
Job Description
Are you passionate about transforming raw data into actionable insights that drive strategic business decisions? TELUS is seeking a highly motivated and analytical Business Intelligence Analyst to join our dynamic team in Shaughnessy, Vancouver. In this full-time role, you will be instrumental in bridging the gap between complex data and clear, impactful business strategies. You will work closely with various departments, including marketing, operations, finance, and product development, to understand their data needs, design robust reporting solutions, and deliver insights that optimize performance and achieve company objectives.
Your day-to-day will involve gathering requirements from stakeholders, extracting and transforming data from diverse sources, building sophisticated dashboards and reports using leading BI tools, and presenting your findings in a clear and compelling manner. You will be responsible for ensuring data accuracy, integrity, and consistency across all reporting platforms. This is more than just a technical role; it’s an opportunity to act as a strategic partner, providing crucial analytical support that directly influences TELUS’s success in a competitive market. We are looking for someone who can not only crunch numbers but also tell a story with data, identify trends, predict future outcomes, and recommend data-driven solutions. You’ll contribute to improving our customer experience, operational efficiency, and overall business growth. If you thrive in a collaborative environment, possess a keen eye for detail, and have a proven track record of leveraging data to solve complex business problems, we encourage you to apply. This role offers significant opportunities for professional development and exposure to a wide array of cutting-edge technologies within a leading telecommunications and technology company.
Key Responsibilities
- Collaborate with business stakeholders to understand reporting and analytics requirements, translating them into technical specifications.
- Design, develop, and maintain interactive dashboards, reports, and data visualizations using BI tools (e.g., Tableau, Power BI) to monitor key performance indicators (KPIs) and business trends.
- Extract, transform, and load (ETL) data from various source systems (data warehouses, databases, APIs) ensuring data accuracy and integrity.
- Perform in-depth data analysis to identify trends, patterns, and insights that can inform strategic business decisions and optimize operations.
- Present findings and recommendations to non-technical audiences in a clear, concise, and compelling manner.
- Support data governance initiatives, ensuring data quality, consistency, and compliance with company standards.
- Continuously evaluate and improve existing BI solutions, tools, and processes for efficiency and effectiveness.
- Provide training and support to end-users on BI tools and reports.
- Stay updated with industry best practices, new technologies, and trends in business intelligence and data analytics.
Required Skills
- 3+ years of experience as a Business Intelligence Analyst or similar role.
- Proficiency in SQL for data extraction and manipulation.
- Expertise in data visualization tools (e.g., Tableau, Microsoft Power BI, Looker).
- Strong understanding of data warehousing concepts, dimensional modeling, and ETL processes.
- Proven ability to perform complex data analysis and synthesize findings into actionable insights.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Bachelor's degree in Computer Science, Information Systems, Business Analytics, or a related quantitative field.
Preferred Qualifications
- Experience with cloud-based data platforms (e.g., AWS Redshift, Google BigQuery, Azure Synapse Analytics).
- Familiarity with scripting languages for data analysis (e.g., Python, R).
- Experience in the telecommunications or technology industry.
- Master's degree in a relevant field.
- Knowledge of statistical analysis and predictive modeling techniques.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and flexible work arrangements.
- Employee stock purchase plan.
- Opportunities for professional development, training, and career advancement.
- Access to a wide range of wellness programs and resources.
- Discounts on TELUS products and services.
- Contribution to a pension plan.
- Vibrant and inclusive company culture with community involvement opportunities.
How to Apply
To apply for this exciting opportunity, please click on the application link below and submit your resume and cover letter. We look forward to reviewing your qualifications.