About Company
At Career.zycto, we believe in crafting more than just beverages and bites; we create memorable experiences. We are a dynamic and growing company dedicated to fostering a supportive and exciting environment where talent thrives. For a Cafe Team Leader, this means an opportunity to lead, innovate, and contribute directly to our vibrant community in Broomhall. We celebrate individuality, encourage proactive problem-solving, and offer clear pathways for career progression. Join us and discover a workplace where your passion for hospitality and leadership skills are truly valued and essential to our daily success.
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Job Description
Are you an inspiring leader with a passion for coffee, community, and creating exceptional experiences? Career.zycto in Broomhall, Sheffield, is seeking a dynamic and dedicated Cafe Team Leader to spearhead our vibrant cafe operations. This isn’t just a job; it’s an opportunity to take the reins, nurture a talented team, and become the heartbeat of a beloved local spot. We’re looking for someone who thrives in a fast-paced environment, has an unwavering commitment to quality, and possesses the leadership prowess to elevate our customer service standards to new heights.
As a Cafe Team Leader, you will be instrumental in the day-to-day success of our cafe. You’ll be responsible for overseeing all aspects of service, ensuring every customer leaves with a smile and a desire to return. This role requires a hands-on approach, from perfectly crafting espresso drinks and preparing delicious snacks to efficiently managing front-of-house operations. You’ll set the pace, lead by example, and empower your team to achieve their best, fostering a positive and productive work atmosphere.
Your leadership will extend beyond daily tasks. You’ll play a crucial role in staff development, providing coaching, training, and constructive feedback to help your team members grow. Managing inventory, placing orders, and maintaining impeccable health and safety standards will also fall under your purview, ensuring our cafe runs smoothly and efficiently at all times. We believe in empowering our team leaders, giving you the autonomy to make decisions that impact our business and improve the overall cafe experience.
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If you’re a natural motivator, an excellent communicator, and possess a keen eye for detail, this could be your next exciting career move. We offer a supportive environment where your contributions are truly valued, and your growth is encouraged. Come join Career.zycto and help us continue to build a thriving community hub where quality, service, and connection are paramount.
Key Responsibilities
- Lead, motivate, and manage the cafe team to ensure peak performance and a positive work environment.
- Oversee all daily cafe operations, including opening and closing procedures, ensuring efficiency and adherence to standards.
- Deliver exceptional customer service, actively engaging with patrons to ensure satisfaction and resolve any issues promptly.
- Manage inventory, stock rotation, and order placement to maintain optimal product availability and minimize waste.
- Handle cash, process payments, and perform end-of-day reconciliation with accuracy.
- Train new team members on cafe procedures, product knowledge, and customer service protocols.
- Ensure strict adherence to all health, safety, and hygiene regulations within the cafe.
- Monitor product quality and presentation, ensuring all food and beverages meet Career.zycto's high standards.
- Address customer feedback and complaints professionally, turning negative experiences into positive outcomes.
- Contribute to creating a welcoming and vibrant atmosphere for both customers and staff.
Required Skills
- Proven leadership and team management abilities, ideally within a cafe or hospitality setting.
- Exceptional customer service skills with a genuine passion for creating positive experiences.
- Strong verbal and written communication skills.
- Excellent problem-solving capabilities and ability to perform under pressure.
- Proficiency in cash handling and basic POS (Point of Sale) system operations.
- Competent barista skills and knowledge of coffee preparation.
- Effective time management and organizational skills.
- Ability to work collaboratively and foster a cohesive team environment.
Preferred Qualifications
- Valid Food Hygiene Certificate (Level 2 or equivalent).
- Basic First Aid certification.
- Experience with inventory management software.
- Further education or training in hospitality management.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Clear pathways for career progression and professional development.
- Generous staff discounts on all cafe products.
- Comprehensive training and ongoing learning opportunities.
- Employee recognition programs to celebrate your achievements.
- A supportive and dynamic team environment.
- Regular team events and social gatherings.
How to Apply
Ready to lead our cafe to new heights? We encourage all qualified candidates to apply by clicking on the application link below. Please ensure your CV highlights your relevant experience and leadership qualities. We look forward to reviewing your application and potentially welcoming you to the Career.zycto family!
