About Company
Telkom is a leading telecommunications company in South Africa, providing integrated communication solutions to consumers, businesses, and government entities. With a rich history spanning over decades, we are at the forefront of connecting people and businesses across the nation through innovative fixed-line, mobile, internet, and data services. Our commitment extends beyond technology; we are dedicated to delivering exceptional customer service and fostering a supportive, dynamic work environment where our employees can thrive and make a tangible impact. Join Telkom and be part of a team that is shaping the future of connectivity in South Africa.
Job Description
Are you passionate about helping people and eager to kickstart a rewarding career in customer service? Telkom is seeking enthusiastic and dedicated Full-Time Call Center Representatives to join our vibrant support team in Welkom, Free State. In this crucial support role, you will be the first point of contact for our valued customers, providing exceptional service and resolving inquiries related to our diverse range of products and services, including fixed-line, mobile, internet, and data solutions.
This position is perfect for individuals who thrive in a fast-paced environment, possess excellent communication skills, and genuinely enjoy assisting others. You will handle inbound and potentially outbound calls, listen attentively to customer needs, diagnose issues, provide accurate information, and guide customers through troubleshooting steps or product features. Our goal is to ensure every customer interaction is positive, efficient, and leaves them feeling valued and supported. We are looking for individuals who are quick learners, resilient, and committed to upholding Telkom’s reputation for service excellence. If you are ready to grow your career with a telecommunications leader, apply today and become an integral part of our customer success journey.
Key Responsibilities
- Answer inbound calls promptly and professionally, addressing customer inquiries and concerns with empathy and efficiency.
- Provide accurate information regarding Telkom products, services, billing, and promotions.
- Troubleshoot technical issues, guiding customers through diagnostic steps for internet, mobile, and fixed-line services.
- Resolve customer complaints and issues effectively, escalating complex cases to the appropriate department when necessary.
- Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
- Identify opportunities to upsell or cross-sell Telkom products and services based on customer needs.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Continuously learn about new products, services, and system updates to provide up-to-date information.
- Collaborate with team members and other departments to ensure seamless customer service delivery.
Required Skills
- Matric/Grade 12 certificate or equivalent.
- Minimum 6 months experience in a customer service or call center environment.
- Exceptional verbal and written communication skills in English.
- Strong listening and problem-solving abilities.
- Proficiency in basic computer skills and navigating multiple systems simultaneously.
- Ability to work effectively under pressure and handle difficult customer interactions with professionalism.
- Customer-centric attitude with a passion for helping others.
- Resilience and adaptability in a dynamic work environment.
Preferred Qualifications
- A tertiary qualification (Diploma or Certificate) in a relevant field.
- Experience in the telecommunications industry.
- Proficiency in additional South African official languages.
- Familiarity with CRM software and call center technologies.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for career growth and professional development within a leading telecommunications company.
- Access to discounted Telkom products and services.
- A supportive and collaborative team environment.
- Training and mentorship programs to enhance your skills.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your CV is up-to-date and highlights your relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to the Telkom team!