About Company
Are you passionate about making a real difference in people’s daily lives? Join Career.zycto, a dynamic and inclusive organization dedicated to empowering individuals through exceptional service. We believe that a positive customer experience is the cornerstone of success, and our agents are at the heart of that mission. Here, you’ll find a supportive team environment, opportunities for growth, and a culture that celebrates collaboration and continuous improvement, making it the perfect place for a dedicated Call Centre Customer Service Agent to thrive and build a meaningful career.
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Job Description
Career.zycto is actively seeking an enthusiastic and dedicated Full-Time Call Centre Customer Service Agent to join our thriving team in Parap, Darwin. This pivotal role involves being the first point of contact for our valued customers, providing exceptional support, resolving inquiries, and ensuring a seamless and positive experience. We are looking for individuals who are not only articulate and empathetic but also possess a genuine passion for problem-solving and making a tangible difference. As a Call Centre Customer Service Agent, you will be instrumental in upholding our commitment to excellence, representing Career.zycto with professionalism and warmth.
In this role, you will navigate various customer scenarios, from simple information requests to complex technical or billing inquiries, always striving to deliver accurate information and effective solutions. You will be expected to manage a high volume of inbound calls efficiently, documenting all interactions meticulously within our CRM system. Empathy, patience, and clarity will be your greatest assets as you guide customers through processes, troubleshoot issues, and provide timely follow-ups. If you thrive in a fast-paced environment, are a quick learner, and dedicated to delivering service that truly stands out, then we encourage you to apply. This is more than just a job; it’s an opportunity to grow your career within a supportive framework that values your contributions and invests in your professional development.
Key Responsibilities
- Answer inbound customer calls promptly and professionally, addressing inquiries and concerns with a solutions-oriented approach.
- Provide accurate information regarding products, services, and company policies, ensuring customer understanding.
- Resolve customer complaints and issues effectively and efficiently, escalating complex cases to appropriate departments when necessary.
- Maintain detailed and accurate records of all customer interactions and transactions in the CRM system.
- Collaborate with team members and other departments to ensure a cohesive customer service experience.
- Adhere to company procedures, guidelines, and service level agreements (SLAs) at all times.
- Continuously strive to improve customer satisfaction and contribute to a positive team environment.
Required Skills
- Minimum of 1 year of experience in a customer service or call centre environment.
- Exceptional verbal communication and active listening skills.
- Demonstrated empathy and patience when interacting with customers.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Proficiency in basic computer skills and experience with CRM software.
- Ability to work effectively in a fast-paced and dynamic team setting.
- Excellent time management and organizational skills.
Preferred Qualifications
- Previous experience with Zendesk, Salesforce, or similar customer support platforms.
- A certificate or diploma in customer service, business administration, or a related field.
- Experience in the telecommunications or financial services industry.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness programs.
- Ongoing professional development and career advancement opportunities.
- A supportive and inclusive team culture.
- Modern office environment with state-of-the-art facilities.
- Employee assistance program and mental health support.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We encourage you to submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role at Career.zycto.
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