About Company
Are you ready to elevate your customer service career? Career.zycto is a dynamic and rapidly growing organization dedicated to delivering exceptional service experiences. We empower our team members with cutting-edge tools and a supportive environment, ensuring they have everything needed to succeed and make a real impact on our customers’ journeys. Joining us means becoming part of a collaborative family where your voice is heard, and your professional growth is actively nurtured. We value clear communication, problem-solving, and a genuine passion for helping people, making us an ideal home for an ambitious Call Centre Specialist looking to thrive.
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Job Description
We are actively seeking a highly motivated and customer-focused Call Centre Specialist to join our vibrant team in Downtown, Long Beach. In this pivotal role, you will be the frontline voice of Career.zycto, providing outstanding support to our diverse customer base. Utilizing our advanced customer platform, you will address inquiries, resolve issues, and ensure every customer interaction is positive and productive. This position requires an individual who thrives in a fast-paced environment, possesses excellent communication skills, and is passionate about delivering an unparalleled customer experience. If you are detail-oriented, a natural problem-solver, and eager to contribute to a company that values its people and its customers equally, we encourage you to apply. You will be instrumental in building lasting customer relationships and upholding our reputation for service excellence.
Key Responsibilities
- Handle a high volume of inbound and occasional outbound customer calls in a timely and professional manner.
- Actively listen to customers to understand their needs, concerns, and resolve their issues effectively on the first contact.
- Navigate and accurately utilize our customer relationship management (CRM) platform to access account information, log interactions, and process requests.
- Provide clear, concise, and accurate information regarding our products, services, and policies.
- Troubleshoot technical issues or service-related problems, escalating complex cases to appropriate departments when necessary.
- Maintain high levels of customer satisfaction, striving to exceed expectations in every interaction.
- Adhere strictly to company policies, procedures, and quality standards.
- Identify opportunities to improve customer experience and suggest solutions.
- Collaborate with team members and other departments to ensure seamless service delivery.
Required Skills
- High school diploma or equivalent.
- Minimum of 1 year of experience in a call center or customer service role.
- Exceptional verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with computer systems, including CRM software and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- Demonstrated empathy and a genuinely customer-centric approach.
- Patience, resilience, and a positive attitude under pressure.
Preferred Qualifications
- Associate’s degree or some college coursework completed.
- Experience with specific customer service platforms (e.g., Zendesk, Salesforce Service Cloud).
- Bilingual proficiency (English and Spanish) is a significant advantage.
- Previous experience in a similar industry (e.g., tech support, telecommunications, financial services).
Perks & Benefits
- Competitive hourly wage with opportunities for performance bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and holiday schedule.
- 401(k) retirement plan with company matching.
- Opportunities for professional development and career advancement.
- Employee assistance program for personal and professional support.
- Collaborative and supportive team environment.
- Modern office space in a vibrant downtown location.
- Regular team-building activities and social events.
How to Apply
If you are a driven and compassionate individual ready to make a significant impact on customer satisfaction, we encourage you to join our growing team. Please click on the application link below to submit your resume and cover letter, outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
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