About Company
Ready to kickstart your career where your voice makes a real difference? Career.zycto is a dynamic and growing organization dedicated to excellence in customer engagement. We pride ourselves on fostering a supportive and energetic work environment where call support officers can truly thrive. Join our team in Ojodu, Ikeja, and contribute to a culture that values clear communication, problem-solving, and continuous professional development. This is your chance to be the friendly voice of our brand, helping customers daily while advancing your skills.
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Job Description
Are you a natural communicator with a passion for helping others? Career.zycto is seeking enthusiastic and dedicated Call Support Officers to join our vibrant team in Ojodu, Ikeja. As a Call Support Officer – CSR, you will be the first point of contact for our valued customers, providing exceptional service and resolving inquiries with efficiency and empathy. This role is crucial to our mission of delivering unparalleled customer satisfaction, making you an integral part of our operational success.
We are looking for individuals who possess excellent verbal and written communication skills, a patient demeanor, and a commitment to going the extra mile for our customers. Your day-to-day will involve handling incoming calls, addressing customer concerns, providing information about our products/services, and ensuring every interaction leaves a positive impression. You’ll be part of a collaborative environment where learning and growth are encouraged, and your contributions are recognized. If you’re eager to build a rewarding career in customer service and make a tangible impact, Career.zycto offers a supportive platform for you to shine. We believe that happy employees lead to happy customers, and we invest in our team’s well-being and professional advancement. Join us and become a pivotal part of a company that truly values its people and its customers.
Key Responsibilities
- Manage a high volume of inbound and outbound customer calls in a timely and professional manner.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently communicate with team leaders and supervisors to ensure smooth operations.
- Follow communication scripts when handling different topics.
- Meet personal/team qualitative and quantitative targets.
Required Skills
- Proven experience as a Call Center Representative or Customer Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent verbal and written communication skills.
- Ability to multi-task, set priorities, and manage time effectively.
- High school diploma or equivalent.
Preferred Qualifications
- BSc/BA in Business Administration or a relevant field.
- Experience with Zendesk or similar customer support software.
- Fluency in additional local languages (e.g., Yoruba, Igbo, Hausa).
- Ability to work flexible shifts, including evenings and weekends.
Perks & Benefits
- Competitive monthly salary and performance bonuses.
- Comprehensive health insurance package.
- Paid time off and holiday benefits.
- Extensive training and professional development opportunities.
- Opportunities for career advancement within a growing company.
- A supportive, friendly, and collaborative work environment.
- Modern office facilities in a convenient Ojodu location.
How to Apply
Eager to join a team that values your voice? Click on the application link below to submit your resume and cover letter. Please ensure your application highlights your experience in customer service and why you believe you’d be a great fit for Career.zycto. We look forward to hearing from you!
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