About Company
Are you passionate about making a real difference in customers’ lives every day? Career.zycto is a dynamic and forward-thinking organization dedicated to delivering exceptional support across various industries. We thrive on fostering a collaborative environment where every team member is empowered to grow, learn, and excel. Joining us means becoming part of a supportive family that values clear communication, empathy, and professional development. We believe our strength lies in our people, and we are committed to equipping our Call Support Officers with the best tools and training to shine. Discover a place where your voice truly counts and your career can flourish.
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Job Description
This is a critical role at the heart of our customer interactions. As a Call Support Officer – CSR at Career.zycto, you will be the primary point of contact for our valued customers, providing exceptional service and support across various communication channels. We are seeking empathetic, articulate, and problem-solving individuals who are passionate about helping others and can thrive in a fast-paced environment. Your ability to listen attentively, communicate clearly, and resolve issues efficiently will be paramount to our continued success and customer satisfaction. You’ll be instrumental in building strong customer relationships, ensuring every interaction leaves a positive and lasting impression of Career.zycto’s commitment to excellence. This role offers an exciting opportunity to develop your customer service skills, contribute to a vibrant team, and grow within an organization that prioritizes both its employees and its customers. Join us and become a pivotal part of a team dedicated to setting new standards in customer experience.
Key Responsibilities
- Handle a high volume of inbound and outbound customer calls in a professional and timely manner.
- Provide accurate information, troubleshoot issues, and resolve customer complaints with empathy and efficiency.
- Document all customer interactions and resolutions accurately in the CRM system.
- Educate customers on products, services, and policies clearly and concisely.
- Identify and escalate complex issues to senior team members or relevant departments when necessary.
- Maintain a high level of customer satisfaction by providing excellent service and follow-up.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Collaborate with team members to share best practices and contribute to a positive work environment.
- Continuously improve knowledge of company offerings and industry best practices.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and other call center technologies.
- Ability to remain calm and professional under pressure.
- High school diploma or equivalent.
- Basic computer literacy and typing speed.
- Empathy and a customer-centric attitude.
- Ability to work flexible shifts, including evenings and weekends.
Preferred Qualifications
- Previous experience (1-2 years) in a call center or customer service role.
- Fluency in an additional local Nigerian language (e.g., Yoruba, Igbo, Hausa).
- Associate's or Bachelor's degree in a relevant field.
- Familiarity with sales and upselling techniques.
- Experience with multi-channel support (chat, email, social media).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance package.
- Paid time off and holiday benefits.
- Opportunities for career growth and professional development.
- Regular training programs and workshops.
- Supportive and collaborative team environment.
- Employee recognition programs.
- Modern office facilities in a convenient location.
How to Apply
Ready to make a difference? We invite passionate and dedicated individuals to join our growing team. To apply, please click on the application link below. Ensure your resume highlights your customer service experience and communication skills. We look forward to reviewing your application!
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