About Company
For those driven by the desire to deliver outstanding service and foster positive relationships, Career.zycto offers an unparalleled environment. We are a dynamic and forward-thinking organization committed to empowering our team members to excel. Here, your voice matters, your skills are honed, and your career trajectory is supported. Join a culture where empathy, efficiency, and excellence are not just buzzwords, but the pillars of our daily operations. We champion a collaborative atmosphere, ensuring every Call Support Officer finds purpose and growth in their journey with us, contributing directly to our reputation for customer satisfaction.
Advertisement
Job Description
Are you a highly empathetic and articulate individual with a passion for delivering exceptional customer experiences? Career.zycto is seeking a dedicated Call Support Officer – CSR to join our vibrant team in the heart of Al Mushrif Villas Area, Abu Dhabi. In this pivotal role, you will be the first point of contact for our valued customers, providing crucial support and building lasting relationships. We are looking for someone who thrives in a fast-paced environment, possesses excellent problem-solving skills, and is committed to upholding our high standards of service. You will handle inquiries, resolve issues, and provide information with professionalism and efficiency, ensuring every customer interaction is positive and productive. This position offers a fantastic opportunity to grow your career within a supportive and innovative company that values its employees and invests in their development. If you are passionate about making a difference through outstanding service and are eager to contribute to a leading organization, we encourage you to apply. Join Career.zycto and become an integral part of our success story, where your dedication directly impacts our customer satisfaction and brand loyalty.
Key Responsibilities
- Handle inbound and outbound customer calls with professionalism and courtesy, addressing inquiries and resolving issues promptly.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Process customer orders, provide product/service information, and resolve any related discrepancies.
- Record details of inquiries, comments, complaints, and actions taken in the customer database.
- Follow communication procedures, guidelines, and policies diligently.
- Engage with customers to build rapport, identify their needs, and offer appropriate solutions or services.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Continuously strive to improve knowledge of company products, services, and policies.
- Adhere to company policies and procedures regarding data privacy and customer confidentiality.
Required Skills
- Minimum of 1 year of proven experience in a customer support or call center role.
- Excellent verbal and written communication skills in English; Arabic is a significant advantage.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in using CRM software and other call center technologies.
- Ability to multi-task, prioritize, and manage time effectively.
- Exceptional problem-solving capabilities and decision-making skills.
- High school diploma or equivalent.
- Strong work ethic and ability to work independently as well as part of a team.
Preferred Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Experience with Zendesk, Salesforce, or similar customer service platforms.
- Proven track record of meeting or exceeding customer service KPIs.
- Previous experience in a multicultural work environment.
- Knowledge of customer service best practices and industry trends.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Paid annual leave.
- Professional development and training opportunities.
- Clear career progression paths.
- Supportive and collaborative work environment.
- State-of-the-art office facilities in a prime location.
- Employee recognition programs.
How to Apply
If you are ready to embark on a rewarding career with Career.zycto and contribute to our success, we invite you to apply. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
Advertisement
