About Company
Nestled on the longest and best stretch of Jamaica’s famous Seven Mile Beach, Sandals Negril Beach Resort & Spa is a true paradise where laid-back cool meets barefoot elegance. As part of Sandals Resorts International, a leader in luxury all-inclusive resorts across the Caribbean, we pride ourselves on delivering unparalleled service and unforgettable experiences to our guests. We are committed to fostering a supportive and engaging environment for our team members, recognizing that their dedication is the cornerstone of our success. At Sandals Negril, we believe in nurturing talent, celebrating diversity, and providing opportunities for growth within a vibrant and dynamic hospitality setting. Join a team where your contributions are valued, and your career can flourish amidst the beauty of the Caribbean.
Job Description
We are seeking a highly organized and empathetic Case Management Assistant to join our dedicated team at Sandals Negril. This vital role supports our case management efforts, which can range from assisting with guest relations and special requests to supporting employee welfare initiatives, ensuring smooth operations and high satisfaction levels for both our guests and staff. The ideal candidate will be instrumental in managing administrative tasks, maintaining meticulous records, and facilitating effective communication between various departments and individuals involved in a ‘case’.
As a Case Management Assistant, you will play a crucial role in the initial intake process, gathering necessary information, and ensuring all documentation is accurately filed and easily accessible. Your day-to-day will involve scheduling appointments, coordinating meetings, preparing reports, and acting as a primary point of contact for inquiries related to ongoing cases. This position requires someone with exceptional attention to detail, strong interpersonal skills, and a proactive approach to problem-solving. You’ll be working in a fast-paced, luxury resort environment where professionalism and discretion are paramount. If you thrive in a supportive role, possess excellent organizational capabilities, and are passionate about contributing to a positive experience for everyone at Sandals Negril, we encourage you to apply. This is more than an administrative role; it’s an opportunity to be at the heart of our commitment to care and excellence.
Key Responsibilities
- Provide comprehensive administrative support to the Case Management team, including data entry, filing, and record keeping.
- Manage and maintain confidential case files, ensuring accuracy, completeness, and compliance with all company policies.
- Assist with the intake process, collecting pertinent information and documentation from guests or employees.
- Schedule and coordinate meetings, appointments, and follow-ups for case managers and involved parties.
- Prepare, edit, and distribute various communications, reports, and presentations as required.
- Act as a liaison between different departments, guests, and employees to facilitate information exchange and resolution.
- Monitor progress of cases and ensure timely completion of tasks and follow-ups.
- Maintain an organized system for tracking case statuses and deadlines.
- Respond to inquiries and provide basic information regarding case procedures and services.
- Assist in the compilation of statistics and data for periodic reporting and analysis.
Required Skills
- Proven experience in an administrative or support role, preferably within a fast-paced environment.
- Exceptional organizational and time management skills with a strong attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry systems.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to handle sensitive information with discretion and empathy.
- Ability to work independently and as part of a team.
- Proactive problem-solving abilities and a can-do attitude.
Preferred Qualifications
- Associate's Degree or Diploma in Business Administration, Hospitality Management, or a related field.
- Previous experience in a hospitality or healthcare administrative setting.
- Familiarity with case management principles or client service protocols.
- Ability to speak a second language (e.g., Spanish, French) is a plus.
Perks & Benefits
- Competitive salary and service charge.
- Comprehensive health and wellness benefits package.
- Opportunities for professional development and career advancement within Sandals Resorts International.
- Employee meal program.
- Staff recreational facilities and activities.
- Discounted rates on Sandals and Beaches Resorts stays for you and your family.
- A vibrant and supportive work environment in a beautiful Caribbean setting.
How to Apply
Interested candidates are invited to click on the application link below to apply for this exciting opportunity. Please ensure your resume is updated and highlights your relevant experience and skills.