About Company
Ilala Lodge, a distinguished family-run boutique hotel, stands as a beacon of luxury and natural beauty in Victoria Falls, Zimbabwe. Nestled just minutes from the majestic Victoria Falls, a UNESCO World Heritage site, our lodge offers an unparalleled safari and hospitality experience. Guests can enjoy the spectacular views, the sounds of the Zambezi River, and often spot wildlife from their private balconies. We pride ourselves on delivering exceptional service, exquisite dining, and creating unforgettable moments for our international clientele. Our commitment to excellence extends to every aspect of our operations, from our meticulously designed rooms to our renowned gourmet cuisine. Joining Ilala Lodge means becoming part of a dedicated team that is passionate about sharing the magic of Africa and upholding a reputation for world-class hospitality. We foster an environment of growth, respect, and passion for the hospitality industry, encouraging our team members to excel and contribute to our ongoing success.
Job Description
Ilala Lodge is seeking an experienced and passionate Catering Manager to lead our dynamic catering operations. This pivotal role is responsible for overseeing all aspects of our culinary events, from intimate gatherings to grand celebrations, ensuring every experience reflects the unparalleled luxury and service that Ilala Lodge is known for. The Catering Manager will be the driving force behind the planning, execution, and successful delivery of all catering functions, working closely with clients to understand their vision and translating it into extraordinary dining experiences. You will manage a dedicated team of chefs, servers, and support staff, fostering a collaborative and high-performance environment. This role requires a blend of culinary expertise, exceptional organizational skills, and a strong commitment to customer satisfaction. The ideal candidate will thrive in a fast-paced environment, possess an acute attention to detail, and demonstrate a proactive approach to problem-solving. You will be instrumental in maintaining our high standards of food quality, presentation, and service, while also managing budgets, inventory, and supplier relationships to ensure efficiency and profitability. Your leadership will inspire your team to deliver memorable events that consistently exceed guest expectations and reinforce Ilala Lodge’s position as a premier destination for luxury hospitality.
Key Responsibilities
- Plan, organize, and execute all catering events, ensuring seamless delivery from conception to completion.
- Develop creative and diverse menus in collaboration with the Executive Chef, tailored to client preferences and dietary requirements.
- Manage and lead the catering team, including hiring, training, scheduling, and performance management.
- Oversee inventory control, procurement of ingredients, and equipment maintenance, ensuring cost-effectiveness and quality standards.
- Maintain strong client relationships, understanding their needs and ensuring their vision is brought to life.
- Manage catering budgets, forecasts, and financial reports, striving to achieve revenue and profitability targets.
- Ensure compliance with all health, safety, and hygiene regulations.
- Conduct post-event evaluations to identify areas for improvement and implement necessary changes.
- Coordinate with other hotel departments (e.g., Sales, Front Office) to ensure smooth operations.
- Stay updated on catering trends and innovative service techniques to keep Ilala Lodge at the forefront of luxury events.
Required Skills
- Proven experience as a Catering Manager or similar role in a luxury hotel or high-end hospitality environment.
- Exceptional leadership and team management skills.
- Strong culinary knowledge and understanding of food preparation, presentation, and service.
- Excellent communication, negotiation, and interpersonal abilities.
- Proficiency in budget management, cost control, and financial reporting.
- Demonstrated ability to manage multiple projects simultaneously with meticulous attention to detail.
- Customer-focused approach with a passion for delivering outstanding service.
- Problem-solving skills and the ability to thrive under pressure.
- Proficiency in relevant computer software (e.g., MS Office, POS systems).
Preferred Qualifications
- Bachelor's degree or Diploma in Hospitality Management, Culinary Arts, or a related field.
- Fluency in additional languages, particularly local Zimbabwean languages (e.g., Ndebele, Shona) or regional tourist languages.
- Certification in food safety and hygiene management.
- Experience with event management software.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Accommodation and meals provided on-site.
- Comprehensive medical aid benefits.
- Opportunities for professional development and career advancement within a prestigious hospitality group.
- Working in a world-renowned tourist destination with breathtaking natural beauty.
- A supportive and dynamic team environment.
How to Apply
If you are a highly motivated and experienced Catering Manager looking for an exciting opportunity to advance your career in a luxury setting, we invite you to apply. Please click on the link below to send your application, including your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role at Ilala Lodge.