About Company
G4S Botswana, a leading global integrated security company, specializes in providing secure solutions to safeguard the lives and assets of its clients across various sectors. With a strong presence in Botswana, G4S offers a comprehensive range of security services, including manned security, electronic security systems, cash management, and secure logistics. We are committed to fostering a safe and secure environment for businesses and communities, leveraging cutting-edge technology and highly trained personnel. Our mission is to deliver professional, reliable, and high-quality security solutions that exceed client expectations, while upholding the highest standards of integrity and excellence. We pride ourselves on our proactive approach to security challenges and our dedication to continuous improvement and innovation within the security industry across Botswana.
Job Description
Join G4S Botswana, a leader in integrated security solutions, as a dedicated CCTV Operator in our state-of-the-art surveillance room located in Selibe-Phikwe. This full-time, on-site role is absolutely crucial for maintaining the safety and security of our client’s premises and personnel. As a CCTV Operator, you will be at the forefront of our security operations, diligently monitoring multiple camera feeds, identifying suspicious activities, and promptly reporting incidents to relevant personnel. This position demands exceptional attention to detail, quick decision-making skills, and a calm, composed demeanor under pressure. You will be responsible for operating and maintaining advanced surveillance equipment, ensuring all systems are functioning optimally, and accurately documenting all observations and actions taken.
Your day-to-day will involve constant vigilance, interpreting complex visual data, and responding swiftly to any anomalies. This includes proactively identifying unauthorized access, suspicious behavior, potential theft, and health and safety concerns that could impact our client’s operations or employees. You’ll work closely with on-site security teams and management, acting as their eyes and ears to provide real-time intelligence that aids in immediate incident prevention and effective response. Furthermore, you will be tasked with reviewing recorded footage for investigations, assisting in the preparation of detailed incident reports, and ensuring strict adherence to data protection regulations and company protocols. This role involves working in a dynamic environment, often requiring flexible shift work, including nights, weekends, and public holidays, to ensure continuous surveillance coverage. If you are passionate about security, possess a keen eye for detail, and are looking to contribute to a world-renowned security organization, we strongly encourage you to apply. G4S Botswana offers a supportive work environment, opportunities for professional development, and the chance to be part of a dedicated team committed to making a real difference in security through advanced monitoring and rapid response capabilities.
Key Responsibilities
- Diligently monitor multiple CCTV camera feeds simultaneously to detect and identify any unusual or suspicious activities, security breaches, or potential threats.
- Operate and control advanced CCTV surveillance equipment, including PTZ (Pan-Tilt-Zoom) cameras, digital video recorders (DVRs), and network video recorders (NVRs).
- Promptly report all observed incidents, alarms, and suspicious activities to the appropriate security personnel, management, or emergency services in accordance with established protocols.
- Maintain accurate and detailed logs of all incidents, observations, actions taken, and system malfunctions, ensuring proper record-keeping.
- Review recorded footage as requested for investigations, incident verification, and evidence collection, preserving chain of custody.
- Assist in the preparation of comprehensive incident reports and provide verbal or written statements as required for investigations and legal proceedings.
- Ensure the continuous operational readiness of all CCTV equipment, conducting regular checks and reporting any faults or malfunctions immediately for repair.
- Adhere strictly to all company security policies, procedures, and data protection regulations (e.g., POPIA, GDPR principles).
- Communicate effectively and professionally with on-site security teams, law enforcement, and other relevant stakeholders during incidents and routine operations.
- Conduct regular system health checks to ensure optimal performance and functionality of all surveillance hardware and software components.
Required Skills
- Minimum of 1-3 years of proven experience as a CCTV Operator or in a similar surveillance role.
- Demonstrated proficiency in operating and monitoring complex CCTV systems and related software.
- Excellent observational skills with a keen eye for detail and the ability to identify anomalies quickly.
- Strong communication skills, both written and verbal, for accurate reporting and clear instruction.
- Ability to remain calm, focused, and make sound decisions under pressure and during emergency situations.
- Basic computer literacy, including experience with Microsoft Office Suite (Word, Excel).
- High level of integrity, trustworthiness, and ability to maintain strict confidentiality.
- Flexibility to work various shifts, including nights, weekends, and public holidays, as required by operational needs.
Preferred Qualifications
- Relevant security certifications or training (e.g., local security industry authority certification or equivalent).
- Experience with specific surveillance software platforms (e.g., Genetec, Milestone, Avigilon, or similar VMS).
- Knowledge of local security regulations, protocols, and crime prevention strategies in Botswana.
- Prior experience working within a centralized security control room environment for a large organization or security firm.
Perks & Benefits
- Competitive salary package commensurate with your experience and skills.
- Opportunities for professional development and career advancement within a global security company.
- Comprehensive health and wellness benefits to support your well-being.
- Paid time off, including annual leave and public holidays.
- Access to ongoing security training and technology updates to enhance your expertise.
- A supportive, professional, and diverse work environment.
- Life assurance and disability benefits for your peace of mind.
How to Apply
Interested candidates who meet the above criteria are invited to submit their comprehensive CV and a well-crafted cover letter detailing their relevant experience and qualifications for this role. Please ensure your application highlights your proven experience in CCTV operations and your unwavering commitment to security excellence. We encourage applicants to click on the link below to apply for this job directly.