About Company
Are you ready to kickstart your career in a role that genuinely impacts lives? Career.zycto offers an unparalleled environment for an aspiring Child Support Lead to develop essential leadership and advocacy skills right from day one. We are a dynamic organisation dedicated to fostering growth and providing robust support frameworks for both our team and the families we serve. Join us and discover a culture built on empathy, continuous learning, and collective success, where your contributions directly strengthen community welfare. We believe in nurturing potential and empowering individuals to make a tangible difference in children’s futures.
Job Description
Career.zycto is seeking a compassionate and driven individual to join our team as a Child Support Lead – Entry Level in our bustling Fulham, London office. This unique opportunity is designed for individuals eager to make a significant difference in the lives of children and families, providing a foundational step into a rewarding career in social services. As an Entry Level Child Support Lead, you will play a pivotal role in guiding families through the complexities of child support processes, ensuring timely and effective assistance. This isn’t just an administrative role; it’s a chance to develop your leadership capabilities, client management skills, and deepen your understanding of the legal and social frameworks that protect children’s well-being.
We believe in empowering our team members, and for this entry-level position, we offer comprehensive training and mentorship. You will learn the intricacies of case management, documentation, client communication, and how to navigate challenging situations with empathy and professionalism. While your primary focus will be on managing a designated portfolio of child support cases, you will also be entrusted with opportunities to lead small initiatives, contribute to process improvements, and potentially mentor newer team members as you grow. This role demands meticulous attention to detail, exceptional organisational skills, and a genuine commitment to advocating for positive outcomes for children.
You will act as a primary point of contact for families, collaborating with various stakeholders, including legal professionals, social workers, and community organisations. The ideal candidate will be a proactive problem-solver, a skilled communicator, and someone who thrives in a supportive, yet fast-paced environment. If you’re looking for a role where your work has real-world impact, where your growth is prioritised, and where you can truly lead from the front in supporting vulnerable families, then Career.zycto is the place for you. Join us in our mission to create stable and secure futures for children across London.
Key Responsibilities
- Manage and maintain a portfolio of child support cases, ensuring accurate and up-to-date documentation.
- Communicate effectively with clients, explaining procedures, answering questions, and providing empathetic support.
- Collaborate with internal teams and external agencies to facilitate case progression and resolution.
- Conduct initial assessments and gather necessary information to determine eligibility and required actions.
- Contribute to the development and implementation of best practices for child support case management.
- Identify and escalate complex issues to senior leads, ensuring timely intervention and appropriate resolution.
- Participate in ongoing training and professional development to enhance knowledge of child support legislation and family law.
Required Skills
- Excellent written and verbal communication skills.
- Strong organisational abilities and attention to detail.
- Demonstrated empathy and client-focused approach.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to manage sensitive information with discretion and confidentiality.
Preferred Qualifications
- A degree or diploma in Social Work, Sociology, Psychology, Law, or a related field.
- Previous experience (paid or voluntary) in a client-facing support role.
- Familiarity with UK family law or social services framework.
Perks & Benefits
- Comprehensive onboarding and continuous professional development programs.
- Generous annual leave and flexible working options (where applicable).
- Access to mental health and well-being support services.
- Pension scheme contributions.
- Opportunities for career advancement within a growing organisation.
How to Apply
To apply for this impactful entry-level position and join the dedicated team at Career.zycto, please click on the application link below. We look forward to reviewing your application and learning more about how you can contribute to our mission.
