About Company
Are you ready to make a tangible difference in people’s lives during their most challenging moments? Career.zycto is actively shaping the future of insurance, focusing on empathetic, efficient, and equitable claims resolution. We believe that exceptional claims adjusters are the heart of our operations, building trust and providing crucial support when it matters most. Join a dynamic team committed to innovation and continuous professional growth, where your skills in investigation, negotiation, and client service will be truly valued. We offer an environment where integrity and collaboration lead to outstanding outcomes for both our clients and our team members, right here in Ahuntsic.
Job Description
Career.zycto is seeking a dedicated and detail-oriented Claims Adjuster to join our growing team in Ahuntsic, Montreal. In this pivotal role, you will be responsible for investigating, evaluating, negotiating, and settling insurance claims, primarily focusing on property and casualty lines. This isn’t just about processing paperwork; it’s about being a crucial point of contact for our policyholders during times of unexpected loss. You will manage a portfolio of claims from initial report to final resolution, ensuring fairness, accuracy, and adherence to company policies and regulatory requirements.
Your day-to-day will involve conducting thorough investigations, which may include interviewing policyholders, witnesses, and other parties, inspecting damaged property, reviewing police reports, medical records, and other relevant documentation. You’ll analyze coverage, determine liability, and estimate repair costs, all while communicating complex information clearly and compassionately to our clients. Strong analytical skills combined with an empathetic approach are essential. We pride ourselves on delivering exceptional service, and as a Claims Adjuster, you will embody our commitment to professionalism and client advocacy. If you thrive in a fast-paced environment, possess excellent problem-solving abilities, and are committed to upholding ethical practices, we encourage you to apply. This role offers the opportunity to develop your expertise, grow within the insurance industry, and truly impact the community we serve in Montreal.
Key Responsibilities
- Investigate, evaluate, negotiate, and settle insurance claims in accordance with company policies and industry regulations.
- Conduct thorough interviews with policyholders, witnesses, and other relevant parties to gather essential information.
- Inspect damaged properties and gather necessary documentation, including photos, reports, and repair estimates.
- Analyze policy coverage to accurately determine claim eligibility and appropriate benefits.
- Estimate damage costs and prepare detailed, comprehensive claim reports.
- Communicate regularly and empathetically with policyholders, providing updates and clearly explaining the claims process.
- Collaborate effectively with legal counsel, contractors, and other third parties as needed for complex claims.
- Identify and report suspicious or fraudulent claims, initiating further investigation where warranted.
- Maintain accurate, organized, and up-to-date claim files and documentation.
- Adhere strictly to all provincial and federal insurance laws, ethical standards, and company procedures.
Required Skills
- Proven experience (minimum 2 years) as a Claims Adjuster, preferably in property and casualty.
- Strong understanding of insurance policies, coverage types, and claims processes.
- Excellent analytical and problem-solving abilities with attention to detail.
- Exceptional communication and interpersonal skills (written and verbal), with proficiency in English and French.
- Ability to manage a diverse caseload effectively and prioritize tasks under pressure.
- Proficiency in claims management software and Microsoft Office Suite (Word, Excel, Outlook).
- Valid driver's license and access to a reliable vehicle for potential site visits.
- Demonstrated high level of integrity, ethical conduct, and discretion.
Preferred Qualifications
- Bachelor's degree in Business Administration, Finance, or a related field.
- CIP (Chartered Insurance Professional) designation or actively pursuing.
- Direct experience handling claims specifically within the Quebec market.
- Bilingualism (fluent in both English and French) is highly advantageous.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance package.
- Generous paid time off and statutory holidays.
- Retirement savings plan with company matching contributions.
- Opportunities for professional development and continuous learning programs.
- Support for industry designations and certifications (e.g., CIP).
- A collaborative, inclusive, and supportive work environment.
- Employee assistance program for personal and professional support.
- Initiatives promoting work-life balance.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your resume and a cover letter highlighting your relevant experience are submitted. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team.
