About Company
CRDB Bank PLC is one of Tanzania’s oldest and largest commercial banks, with a rich history of serving individuals, small businesses, and corporations across the nation. Established with a vision to foster economic growth and financial inclusion, CRDB Bank has grown into a formidable force in the East African financial landscape. We pride ourselves on our extensive branch network, innovative digital banking solutions, and a deep commitment to community development. In Zanzibar, CRDB Bank plays a pivotal role in supporting local enterprises and providing essential banking services to residents. We believe in empowering our employees with a supportive work environment, continuous learning opportunities, and the chance to make a tangible impact. Join CRDB Bank, where your career can flourish, and you can contribute to a legacy of trust and excellence.
Job Description
Are you meticulously organized, detail-oriented, and possess a keen eye for accuracy? Do you thrive in a dynamic environment where your precision directly contributes to customer satisfaction and operational integrity? CRDB Bank PLC, a leading financial institution in Tanzania, is seeking a dedicated Claims Verification Clerk to join our team in Ng’ambo, Zanzibar City. This is a unique opportunity for individuals who value work-life balance, as this role offers flexible hours, allowing you to structure your workweek within our operational needs while ensuring all claims are processed with the highest level of diligence. As a Claims Verification Clerk, you will play a crucial role in safeguarding the bank’s interests and ensuring fair and timely resolution of various claims. You will be responsible for reviewing, authenticating, and documenting claims information, working closely with various departments to gather necessary data, and upholding our commitment to transparency and exceptional service. This position is ideal for someone looking to grow their career in banking operations while enjoying the benefit of a flexible schedule in the vibrant heart of Zanzibar. We are looking for a proactive individual who can maintain high standards of quality and efficiency in a fast-paced environment, contributing to CRDB Bank’s reputation for reliability and customer trust. If you are ready to make a significant contribution to our operations and grow with a forward-thinking bank, we encourage you to apply.
Key Responsibilities
- Verify the accuracy and completeness of claim documentation submitted by clients or internal departments.
- Investigate discrepancies or missing information by contacting relevant parties, including clients, branches, or third-party service providers.
- Process claims according to established bank policies, procedures, and regulatory guidelines.
- Maintain detailed and organized records of all claims, investigations, and resolutions.
- Collaborate with other departments, such as customer service, legal, and risk management, to facilitate claim resolution.
- Prepare regular reports on claim status, trends, and outcomes for management review.
- Identify potential fraudulent claims and escalate suspicious cases for further investigation.
- Ensure compliance with all internal controls and external regulatory requirements related to claims processing.
Required Skills
- Exceptional attention to detail and accuracy.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills in English and Swahili.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively with flexible scheduling.
- High level of integrity, confidentiality, and ethical conduct.
- Ability to adapt to new systems and processes quickly.
Preferred Qualifications
- A Diploma or Bachelor’s degree in Banking, Finance, Business Administration, or a related field.
- 1-2 years of experience in a banking, insurance, or administrative role, particularly with claims processing or data verification.
- Familiarity with banking products, services, and regulatory environments in Tanzania.
- Experience with claims management software or enterprise resource planning (ERP) systems.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunity for career growth and professional development within a leading bank.
- Flexible working hours to support work-life balance.
- Comprehensive health insurance coverage.
- Pension scheme contributions.
- A supportive and inclusive work environment.
- Being part of a reputable organization contributing to Tanzania’s economic development.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your application includes a detailed CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. Only shortlisted candidates will be contacted for an interview.