About Company
Vidyard is a leading video platform for business, helping thousands of companies create, host, and share videos to drive engagement, generate leads, and delight customers. From marketing and sales enablement to internal communications and customer support, Vidyard empowers teams to tell their stories more effectively and measurably through video. Headquartered right here in Kitchener, Ontario, we are a fast-growing SaaS company committed to innovation, customer success, and fostering a dynamic, supportive, and inclusive work environment. We believe in continuous learning, collaborative problem-solving, and making a tangible impact on how businesses communicate globally. Join our passionate team and be part of a company that’s shaping the future of digital communication, empowering businesses to connect with their audiences in more personal and effective ways.
Job Description
Are you passionate about data, meticulous by nature, and eager to kickstart your career in a dynamic, tech-driven environment? Vidyard is looking for a highly motivated and detail-oriented Client Data Trainee to join our growing team in Downtown Kitchener. This full-time position offers an exceptional opportunity for an entry-level professional with a foundational understanding of data concepts and a strong desire to learn the intricacies of client data management within a leading SaaS company.
As a Client Data Trainee, you will play a crucial role in supporting our data operations, ensuring the accuracy, integrity, and accessibility of all client-related information. You will work closely with our data operations and client success teams, gaining hands-on experience and learning best practices in data entry, validation, cleansing, and reporting. This role is specifically designed for individuals who are naturally curious, possess excellent problem-solving skills, and are excited by the prospect of contributing to data-driven decision-making processes that directly impact our client’s success and our business strategy. You will be mentored by experienced professionals, gaining invaluable practical exposure to various data tools and systems, including CRM platforms, internal databases, and business intelligence solutions.
This isn’t just a job; it’s a launchpad for your career in data management and analytics. You’ll gain invaluable practical experience, develop a comprehensive understanding of how clean, accurate data powers client relationships and overall business strategy in the fast-paced tech sector. Your contributions will directly enhance our operational efficiency, improve data reliability, and ultimately bolster client satisfaction. We are searching for someone who is proactive, a quick and enthusiastic learner, and thrives in a collaborative, supportive setting where ideas are encouraged. If you’re ready to dive deep into the world of client data, contribute meaningfully, and grow your skills within a leading-edge company, we strongly encourage you to apply and become an integral part of Vidyard’s continued success story.
Key Responsibilities
- Assist with accurate and timely data entry, validation, and maintenance of client information across various internal systems and platforms.
- Learn and apply data cleansing, enrichment, and deduplication techniques to ensure data quality and consistency.
- Support data migration and integration projects, ensuring seamless transitions and maintaining data integrity.
- Generate basic reports and dashboards to assist with data analysis and provide actionable insights to internal teams (e.g., Sales, Marketing, Client Success).
- Collaborate effectively with Client Success, Sales, and Marketing teams to understand their data needs and provide prompt, accurate support.
- Identify and resolve data discrepancies, ensuring high levels of data accuracy and reliability for all client records.
- Participate actively in ongoing training and professional development activities to enhance data management skills and knowledge of industry best practices.
- Contribute to the documentation of data processes, policies, and procedures to ensure clarity and consistency.
Required Skills
- Strong attention to detail and an unwavering commitment to data accuracy and quality.
- Basic understanding of data concepts, structures, and their importance in business operations.
- Proficiency with Google Workspace (especially Google Sheets) or Microsoft Office Suite (especially Excel).
- Excellent written and verbal communication skills, with the ability to articulate data-related information clearly.
- Demonstrated ability to learn new software, tools, and systems quickly and efficiently.
- Strong analytical and problem-solving abilities, with a methodical approach to tasks.
- Ability to work effectively both independently and as a valued member of a collaborative team.
Preferred Qualifications
- Currently pursuing or recently completed a diploma or degree in Business Administration, Data Science, Information Technology, Statistics, Computer Science, or a related analytical field.
- Familiarity with CRM systems (e.g., Salesforce, HubSpot) is considered an asset.
- Basic knowledge of SQL, Python for data manipulation, or data visualization tools (e.g., Tableau, Power BI) is a plus.
- Prior experience in an office administrative, data entry, or customer support role (internship or part-time experience is welcomed).
Perks & Benefits
- Competitive salary package commensurate with experience.
- Comprehensive health benefits package (medical, dental, vision) to support your well-being.
- Extensive opportunities for professional growth and development, including mentorship programs, access to online learning platforms, and internal training.
- Generous paid time off, including vacation and sick leave, plus company-wide holidays.
- A vibrant, collaborative, and inclusive work environment where every voice is heard and valued.
- On-site amenities including a fully stocked kitchen with snacks, beverages, and coffee.
- Regular company social events, team-building activities, and community involvement initiatives.
- Modern, open-concept office space conveniently located in the heart of Downtown Kitchener, easily accessible by public transit.
How to Apply
Click the application link below to submit your resume and cover letter. In your cover letter, please highlight your keen interest in data management, any relevant academic projects or coursework you’ve completed, and why you believe you’d be a great fit for the Client Data Trainee role at Vidyard.