About Company
Vancity is a values-based financial co-operative serving the needs of its more than 560,000 member-owners and their communities in the Coast Salish and Kwakwaka’wakw territories. As Canada’s largest credit union, Vancity is dedicated to building a financial system that creates a cleaner environment, a healthier economy, and more equitable communities. We believe in banking that not only helps individuals achieve their financial goals but also contributes to the well-being of the broader community. Our commitment to local impact and ethical practices sets us apart, fostering a workplace where employees can thrive while making a meaningful difference. Join us in shaping a financial future that benefits everyone.
Job Description
Are you eager to launch your career in client service and make a tangible impact within your community? Vancity, Canada’s largest credit union, is seeking a motivated and enthusiastic Client Service Support Trainee to join our team in Point Grey, Vancouver. This entry-level position is designed for individuals who are passionate about helping people, possess excellent communication skills, and are keen to learn the intricacies of financial services and member support. As a Trainee, you will embark on a comprehensive training program, gaining hands-on experience and foundational knowledge crucial for a successful career in client relations.
This role is more than just a job; it’s an opportunity to grow with an organization deeply committed to its members and the communities it serves. You will be mentored by experienced professionals, learning how to deliver exceptional service, resolve inquiries, and build lasting relationships based on trust and understanding. We are looking for someone who is a quick learner, adaptable, and genuinely enjoys interacting with people. If you’re ready to embrace a challenge, develop new skills, and contribute to a co-operative that prioritizes both financial success and social responsibility, we encourage you to apply. This position offers a pathway to a rewarding career, providing you with the tools and support needed to excel in the dynamic world of financial services.
Key Responsibilities
- Participate actively in a structured training program to learn Vancity's products, services, and operational procedures.
- Assist members with routine inquiries, transactions, and account management under supervision, ensuring accuracy and efficiency.
- Develop a strong understanding of Vancity's co-operative values and integrate them into daily interactions.
- Learn to identify member needs and effectively refer them to appropriate financial advisors or specialists.
- Accurately process member transactions, maintain detailed records, and ensure compliance with all regulatory requirements.
- Contribute to maintaining a welcoming, professional, and inclusive environment within the branch.
- Collaborate with team members to enhance service delivery and achieve collective goals.
- Actively seek feedback and apply learnings to continuously improve client service skills and knowledge.
Required Skills
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with a natural ability to empathize and connect with people.
- Basic computer proficiency and comfort with learning new software systems.
- A genuine eagerness to learn, grow, and take initiative.
- Ability to work effectively in a team-oriented environment.
- Demonstrated problem-solving capabilities and attention to detail.
Preferred Qualifications
- High school diploma or equivalent (post-secondary education is a plus, but not required).
- Previous experience in a customer service, retail, or hospitality role (even informal).
- An interest in financial services and a desire to understand how money can be used for good.
- Ability to speak multiple languages is an asset.
- A track record of reliability and a strong work ethic.
Perks & Benefits
- Comprehensive paid training and mentorship programs.
- Competitive salary package with opportunities for growth.
- Extended health, dental, and vision benefits.
- Generous vacation and paid time off.
- Defined benefit pension plan.
- Employee wellness programs and resources.
- Opportunities for career advancement within a large, community-focused organization.
- Participation in community initiatives and volunteer programs.
- Access to professional development and continuous learning opportunities.
How to Apply
Ready to start your career with Vancity? We encourage you to click on the application link below to submit your resume and cover letter. Tell us why you’re excited about this entry-level opportunity and how your passion for service aligns with Vancity’s values.