About Company
Driving client success is at the core of everything we do at Career.zycto, a dynamic firm leveraging innovative solutions to empower businesses in the professional services and HR technology sectors. We believe in building lasting relationships, not just transactions, by offering unparalleled support and strategic insights. For a Client Success Manager, this means an environment where your proactive approach and ability to deeply understand client needs are not just valued, but essential. Join a collaborative team committed to excellence, where your contributions directly shape our clients’ growth and our reputation as a trusted partner.
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Job Description
Are you a highly motivated and client-focused professional with a passion for building lasting relationships and driving mutual success? Career.zycto is seeking an exceptional Client Success Manager to join our growing team in South Lethbridge. In this pivotal role, you will be the primary advocate and trusted advisor for our valued clients, ensuring they maximize the value of our innovative professional services and HR technology solutions. This isn’t just about managing accounts; it’s about deeply understanding our clients’ business objectives, proactively identifying their needs, and strategically guiding them towards optimal outcomes.
As a Client Success Manager, you will be instrumental in fostering strong, long-term partnerships. You’ll work cross-functionally with our sales, product development, and technical support teams to guarantee a seamless and superior client experience from onboarding through retention and expansion. Your day-to-day will involve everything from conducting strategic business reviews and performance analyses to proactively identifying opportunities for upselling and cross-selling that genuinely benefit our clients. We’re looking for someone who can not only solve problems efficiently but also anticipate challenges and provide thoughtful, forward-thinking solutions.
This role demands a blend of excellent communication, analytical prowess, and an unwavering commitment to client satisfaction. You’ll be empowered to take ownership of your client portfolio, becoming an expert in their needs and a champion for their success within Career.zycto. If you thrive in a fast-paced environment, are adept at navigating complex client landscapes, and are eager to make a tangible impact on both client growth and our company’s reputation, then we encourage you to apply. Join Career.zycto and help us shape the future of client success in Lethbridge and beyond!
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Key Responsibilities
- Manage a dedicated portfolio of key client accounts, fostering strong, long-term relationships built on trust and mutual respect.
- Act as the primary point of contact for client queries, escalations, and strategic discussions, ensuring timely and effective resolution.
- Proactively identify client needs, pain points, and growth opportunities, then present relevant Career.zycto solutions to drive value and adoption.
- Conduct regular client check-ins, strategic business reviews, and performance analyses to ensure client satisfaction and measure ROI.
- Collaborate internally with sales, product, and support teams to ensure a seamless, integrated client experience.
- Monitor client health metrics, identify at-risk accounts, and implement proactive strategies for retention and growth.
- Drive client renewals and identify upsell/cross-sell opportunities by demonstrating the ongoing value of our services.
- Contribute to the development of best practices and playbooks for client engagement and success.
Required Skills
- Minimum 3 years of proven experience in client success, account management, or a similar client-facing role, preferably in B2B.
- Exceptional verbal and written communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a proactive, solutions-oriented approach.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) for managing client interactions and data.
- Demonstrated ability to understand and articulate complex technical or service solutions to diverse audiences.
- Proven track record of driving client satisfaction, retention, and growth.
- Excellent organizational skills and the ability to manage multiple priorities effectively.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, Human Resources, or a related field.
- Experience within the professional services, HR technology, or SaaS industry.
- Familiarity with data analysis and reporting tools to present client performance insights.
- Project management experience or certification.
Perks & Benefits
- Competitive annual salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance coverage.
- Generous paid time off, including vacation and sick leave, plus statutory holidays.
- Opportunities for professional development, ongoing training, and career advancement.
- A collaborative, supportive, and innovative work environment.
- Located in a vibrant community in South Lethbridge with convenient access.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal fit for this role at Career.zycto.
