About Company
Career.zycto thrives on connecting talent with opportunity, fostering environments where individuals can excel. We understand the paramount importance of robust client relationships, especially for a Client Support Coordinator dedicated to ensuring seamless service delivery. Our dynamic culture empowers team members to innovate and take ownership, providing the flexible framework you need to achieve work-life harmony while making a tangible impact. Join us to be at the forefront of shaping exceptional client experiences, where your contributions are valued, and your growth is prioritized in a supportive, forward-thinking setting.
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Job Description
Are you a proactive and empathetic individual with a passion for delivering outstanding client service? Career.zycto is seeking a dedicated Client Support Coordinator to join our vibrant, remote team. In this pivotal role, you’ll be the primary point of contact for our valued clients, ensuring their experience with Career.zycto is smooth, positive, and efficient from start to finish. This is an exceptional opportunity for someone who thrives in a flexible work environment, managing diverse inquiries and building strong relationships, all while contributing to the success of a dynamic organization.
As a Client Support Coordinator, you will play a crucial part in our operations, providing timely and accurate support across various channels, including email, chat, and occasional calls. You’ll be responsible for understanding client needs, resolving issues with precision, and escalating complex cases to relevant teams when necessary. We’re looking for someone who can not only solve problems but also anticipate them, offering proactive solutions and insights that enhance our client’s journey. Your ability to communicate clearly, patiently, and professionally will be key to your success and our client satisfaction.
This flexible hours position is designed for individuals who can manage their time effectively and maintain high productivity standards while enjoying the freedom to adapt their work schedule. While based in Pulau Tekong, Singapore, this role is fully remote, allowing you to contribute impactful work from wherever you are most productive. We believe in empowering our team members with autonomy and the tools they need to succeed. If you’re eager to make a significant impact in a client-centric role and are committed to fostering positive client experiences, we encourage you to apply and become an integral part of our growing team.
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Key Responsibilities
- Serve as the primary point of contact for client inquiries, concerns, and feedback via various communication channels (email, chat, phone).
- Provide timely, accurate, and empathetic solutions to client issues, ensuring a high level of customer satisfaction.
- Onboard new clients and guide them through our services and platforms.
- Collaborate with internal teams (e.g., Sales, Operations, Tech) to resolve complex client issues and streamline processes.
- Maintain detailed and accurate records of client interactions and resolutions in our CRM system.
- Proactively identify opportunities to improve client experience and contribute to developing better support strategies.
- Prepare and present regular reports on client feedback, service trends, and performance metrics.
- Stay updated on company products, services, and industry best practices to provide informed support.
Required Skills
- Minimum 2 years of experience in a client support, customer service, or account coordination role.
- Excellent written and verbal communication skills in English.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Demonstrated ability to work independently and manage time effectively in a remote, flexible-hours environment.
- Exceptional interpersonal skills and a client-first mindset.
- High school diploma or equivalent.
Preferred Qualifications
- A Bachelor's degree in Business Administration, Communications, or a related field.
- Experience working in the recruitment or HR services industry.
- Familiarity with project management tools and methodologies.
- Ability to speak additional languages commonly used in Singapore (e.g., Mandarin, Malay, Tamil).
Perks & Benefits
- Flexible working hours to promote work-life balance.
- Fully remote work model, allowing you to work from anywhere in Singapore.
- Opportunities for professional development and career growth.
- A supportive and collaborative team environment.
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Generous paid time off and public holidays.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your relevant experience in client support and your ability to thrive in a flexible, remote work setting. We look forward to reviewing your application!
