About Company
Are you seeking a vibrant and supportive environment to launch or grow your healthcare career? At Career.zycto, we are dedicated to fostering a positive and efficient clinic experience for both our patients and our exceptional staff. Join a team where your organizational skills and compassionate nature will directly contribute to patient well-being and operational excellence. We believe in empowering our clinic assistant support staff with the tools and mentorship needed to thrive, ensuring a fulfilling professional journey within a dynamic Downtown Edmonton clinic setting.
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Job Description
Career.zycto is actively seeking a dedicated and enthusiastic Clinic Assistant Support Staff to join our bustling clinic in Downtown Edmonton. This full-time position is ideal for an individual with a passion for healthcare administration and a commitment to providing outstanding patient support. As a pivotal member of our team, you will be the welcoming face and efficient backbone of our clinic, ensuring seamless daily operations and a positive experience for every patient.
Your role extends beyond basic administration; you will be an integral part of creating a warm, organized, and professional atmosphere. This position demands excellent communication skills, meticulous attention to detail, and the ability to multitask effectively in a fast-paced environment. You will work closely with medical professionals, manage patient flow, and maintain crucial clinic records, directly contributing to the quality of care our patients receive. We are looking for someone who is proactive, empathetic, and possesses a strong work ethic, ready to embrace challenges and grow within our supportive team. If you are passionate about making a difference in the healthcare sector and thrive in an environment where your contributions are valued, we encourage you to apply and become a key part of our Downtown Edmonton clinic.
Key Responsibilities
- Greet and welcome patients and visitors in a friendly and professional manner, managing patient check-ins and check-outs.
- Schedule and confirm patient appointments, managing appointment calendars and coordinating with various healthcare providers.
- Answer and direct phone calls, faxes, and emails, handling inquiries efficiently and courteously.
- Maintain accurate and up-to-date patient records, ensuring strict confidentiality and compliance with privacy regulations.
- Process patient payments, manage billing inquiries, and liaise with insurance providers as required.
- Prepare examination rooms, sterilize equipment, and ensure all supplies are stocked and readily available.
- Assist medical staff with minor procedures and patient support as needed, under direct supervision.
- Manage incoming and outgoing mail and deliveries, maintaining an organized reception area.
- Maintain clinic cleanliness and organization, ensuring a safe and welcoming environment for all.
- Assist with administrative tasks such as filing, scanning, and data entry, supporting overall clinic efficiency.
- Collaborate effectively with all team members to ensure a cohesive and high-performing clinic environment.
Required Skills
- Minimum 1 year of experience in an administrative or customer service role, preferably in a medical or clinic setting.
- Exceptional interpersonal and communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with learning new software.
- Demonstrated ability to maintain confidentiality and handle sensitive patient information with discretion.
- Strong organizational skills and meticulous attention to detail.
- Ability to multitask and prioritize effectively in a busy environment.
- A compassionate and patient-focused approach.
- Legally eligible to work in Canada.
Preferred Qualifications
- Post-secondary education in Medical Office Administration or a related field.
- Experience with Electronic Medical Records (EMR) systems.
- Basic knowledge of medical terminology.
- First Aid and CPR certification.
Perks & Benefits
- Competitive salary and opportunities for performance-based raises.
- Comprehensive health, dental, and vision benefits package.
- Paid time off and statutory holidays.
- Supportive and collaborative team environment.
- Opportunities for professional development and continuous learning.
- Convenient Downtown Edmonton location with easy access to public transport.
- Employee wellness programs and initiatives.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role. Please click on the application link below to apply for the job.
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