About Company
Mwaka Clinic is a well-established and highly respected healthcare facility deeply rooted in the heart of Mtemani, Chake Chake, dedicated to serving the vibrant community of Pemba South. Our mission is to deliver comprehensive, compassionate, and high-quality medical services to individuals and families, fostering a healthier future for everyone we serve. We pride ourselves on creating an exceptionally welcoming, efficient, and nurturing environment for all our patients, from the moment they step through our doors. Our dedicated team of medical professionals and administrative staff is united by a shared commitment to excellence in patient care, consistently utilizing a patient-centered approach to ensure that every individual receives the personalized attention, respect, and effective treatment they deserve. We believe in cultivating a supportive, collaborative, and empowering workplace culture where every team member is valued and encouraged to contribute significantly to our overarching mission of promoting holistic health and overall well-being within the community.
Job Description
We are actively seeking a highly organized, exceptionally empathetic, and thoroughly professional Clinic Receptionist to become a vital member of our dedicated team at Mwaka Clinic. This pivotal role serves as the crucial first point of contact for our patients, playing an indispensable part in shaping their initial impression and overall clinic experience. The ideal candidate will demonstrate a remarkable ability to thrive in a dynamic, occasionally fast-paced medical environment, possess outstanding verbal and written communication skills in both English and Swahili, and exhibit an unwavering commitment to patient satisfaction and administrative precision. You will be entrusted with a broad range of responsibilities including expertly managing patient flow, meticulously scheduling and confirming appointments, skillfully handling diverse inquiries, and ensuring the consistently smooth and efficient operation of our bustling front desk. This position is unique in offering flexible scheduling options designed to accommodate various personal and professional needs, making it an exceptional opportunity for individuals seeking a healthy work-life balance while making a tangible and meaningful contribution to local healthcare. Your innate ability to multitask effectively, maintain composure and professionalism under pressure, and consistently provide a warm, genuinely professional welcome will be absolutely crucial not only to your personal success in this role but also to maintaining and enhancing our clinic’s stellar reputation. We highly value individuals who are proactive, possess an acute attention to detail, are eager to continuously learn, and are committed to growing alongside our esteemed clinic.
Key Responsibilities
- Greet and welcome patients and visitors with a friendly, empathetic, and professional demeanor.
- Answer multi-line phones, direct calls, and manage patient inquiries efficiently and courteously.
- Schedule, reschedule, and confirm patient appointments, ensuring optimal clinic flow and minimal wait times.
- Register new patients and accurately update existing patient information in the electronic health record (EHR) system.
- Collect co-pays and outstanding balances, process payments securely, and issue detailed receipts.
- Maintain strict patient confidentiality in accordance with all healthcare regulations and ethical guidelines.
- Prepare and organize patient charts and necessary paperwork for scheduled clinic visits.
- Manage incoming and outgoing mail, faxes, and other communications.
- Maintain a tidy, organized, and welcoming reception area at all times.
- Assist with various administrative tasks as needed to support overall clinic operations.
- Coordinate effectively with medical staff to ensure timely patient flow and proactively address any operational issues.
Required Skills
- Proven experience (minimum 1 year) as a receptionist, preferably in a medical or clinic setting.
- Exceptional verbal and written communication skills in both English and Swahili.
- Proficiency in using standard office software (MS Office Suite) and familiarity with EHR/EMR systems.
- Strong organizational skills and the ability to multitask effectively with excellent attention to detail.
- Ability to handle sensitive information with utmost discretion and maintain stringent patient confidentiality.
- Customer-service oriented approach with a professional, compassionate, and patient attitude.
- Ability to work both independently and collaboratively as part of a dedicated team in a dynamic environment.
Preferred Qualifications
- Diploma or certificate in Medical Office Administration or a related field.
- Familiarity with basic medical terminology and health insurance procedures.
- Experience with a specific clinic management software used in Tanzania.
- First Aid and CPR certification is an advantage.
Perks & Benefits
- Competitive salary commensurate with experience and market rates.
- Flexible scheduling options to promote a healthy work-life balance.
- Opportunity to work in a supportive, community-focused, and impactful healthcare environment.
- Professional development and ongoing training opportunities.
- Direct contribution to vital community health services.
- Paid time off and observance of public holidays.
How to Apply
Interested candidates are invited to submit their comprehensive resume and a compelling cover letter detailing their relevant experience, skills, and preferred availability for flexible schedules. Please highlight your specific experience as a clinic receptionist and your commitment to patient care. Click on the application link below to submit your application directly.