About Company
Anantara Bazaruto Island Resort is a sanctuary of luxury and natural beauty, nestled amidst the pristine sands and azure waters of Mozambique’s Bazaruto Archipelago. As part of the prestigious Minor Hotels group, Anantara offers unparalleled experiences, from world-class dining and rejuvenating spa treatments to exhilarating ocean adventures. We are committed to delivering exceptional service and creating unforgettable memories for our guests, all while operating in harmony with the breathtaking natural environment. Our operations rely on robust and modern technological infrastructure to ensure seamless guest services, efficient resort management, and reliable connectivity. Joining our team means becoming part of a global family dedicated to excellence, innovation, and sustainable practices in one of the world’s most stunning locations.
Job Description
Are you a technology enthusiast with a passion for learning and a desire to kickstart your career in cloud operations? Anantara Bazaruto Island Resort is seeking a motivated and eager Entry-Level Cloud Operations Helper to join our dynamic IT team. This is an incredible opportunity for someone looking to gain hands-on experience in managing and supporting cloud-based systems within a luxury hospitality environment.
In this role, you will work closely with our experienced IT professionals, assisting with the day-to-day operations and maintenance of our essential cloud infrastructure. Your responsibilities will span from monitoring system performance and assisting with routine updates to troubleshooting basic technical issues and documenting processes. You will play a crucial part in ensuring the smooth and reliable functioning of systems that support everything from guest reservations and property management to point-of-sale systems and internal communications.
We are looking for an individual who is naturally curious, proactive, and possesses a strong foundational understanding of computers and networks. While prior specific experience in cloud operations isn’t required, a genuine interest in cloud technologies (such as AWS, Azure, Google Cloud, or similar concepts) and a keen aptitude for problem-solving are essential. This position is perfect for a recent graduate or someone transitioning into IT, offering extensive on-the-job training and mentorship. You’ll not only develop valuable technical skills but also gain unique insights into the hospitality industry’s technological demands. If you’re ready to dive into a challenging yet rewarding role in a paradise setting, where your contributions directly impact guest satisfaction and operational efficiency, we encourage you to apply. We are dedicated to fostering a supportive learning environment where you can grow your skills and advance your career in IT.
Key Responsibilities
- Assist in monitoring cloud-based systems and applications for performance, availability, and security.
- Perform routine system checks, backups, and maintenance tasks under supervision.
- Provide first-level technical support and troubleshoot basic cloud-related issues for internal users and guest services.
- Help maintain accurate documentation of cloud configurations, procedures, and incident resolutions.
- Support the deployment and configuration of new cloud services and features as directed.
- Collaborate with senior IT staff to identify and resolve recurring technical problems.
- Participate in the implementation of security best practices for cloud environments.
- Assist with user access management and permissions within cloud platforms.
- Learn and apply new cloud technologies and operational tools effectively.
- Contribute to ensuring high availability and reliability of all critical IT systems across the resort.
Required Skills
- Basic understanding of computer hardware and software.
- Familiarity with operating systems (Windows, macOS, or Linux).
- Proficiency in using productivity tools (e.g., Microsoft Office Suite).
- Strong problem-solving abilities and analytical thinking.
- Excellent verbal and written communication skills in English.
- A keen interest in cloud computing technologies and IT infrastructure.
- Ability to work effectively in a team-oriented environment.
- High degree of initiative and a strong desire to learn.
Preferred Qualifications
- Diploma or certification in Information Technology, Computer Science, or a related field.
- Basic knowledge of networking concepts (TCP/IP, DNS, VPN).
- Understanding of IT support principles and customer service.
- Exposure to any cloud platform concepts (e.g., AWS, Azure, Google Cloud).
- Experience with ticketing systems or IT service management tools.
Perks & Benefits
- Competitive salary and service charge.
- Accommodation and meals provided on the island.
- Comprehensive health insurance.
- Opportunities for professional development and career growth within a global hotel group.
- Access to resort facilities and employee wellness programs.
- A dynamic and supportive work environment.
- The unique experience of living and working in a breathtaking natural paradise.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your technical aptitude and enthusiasm for cloud operations. We look forward to reviewing your application and potentially welcoming you to our team in paradise!