About Company
Are you an aspiring tech enthusiast eager to launch your career in the dynamic world of cloud computing? Career.zycto offers a unique launchpad for entry-level professionals like you, providing hands-on experience with cutting-edge cloud technologies. We are a forward-thinking organization dedicated to fostering talent and building robust IT solutions for our diverse clientele. Our collaborative environment is designed to empower new technicians, offering mentorship, continuous learning opportunities, and a clear path for professional growth. Join us and discover why Career.zycto is the ideal place to cultivate your expertise and make a tangible impact from day one in the rapidly evolving cloud landscape.
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Job Description
Are you passionate about technology and eager to kickstart your career in the rapidly expanding field of cloud computing? Career.zycto is seeking a highly motivated and technically curious individual to join our team as an Entry-Level Cloud Support Technician. This is a unique opportunity for aspiring professionals to gain hands-on experience with leading cloud platforms and cutting-edge infrastructure within a supportive and innovative environment. We believe in nurturing talent from the ground up, providing you with the tools, training, and mentorship necessary to excel and grow into a cloud expert.
As a Cloud Support Technician, you will be the first line of defense, assisting our clients with technical issues related to their cloud environments. You’ll work closely with experienced engineers, learn to diagnose and resolve a wide array of technical problems, and contribute to maintaining the stability and performance of critical cloud services. Your role is crucial in ensuring our clients experience seamless operations and receive prompt, effective support. This position is perfect for someone who is not afraid to learn new technologies, loves problem-solving, and is dedicated to providing exceptional customer service. You will be exposed to various cloud technologies, operating systems, networking concepts, and troubleshooting methodologies, building a strong foundation for a thriving career in cloud operations or engineering.
Career.zycto is committed to your professional development. We offer a structured training program designed to equip you with foundational cloud certifications and practical skills. You’ll be part of a collaborative team that values knowledge sharing and continuous improvement. If you’re looking for an entry point into the cloud industry where you can make a real impact, learn from the best, and advance your career, we encourage you to apply. We are excited to welcome a new member to our team who is ready to embrace challenges and grow with us in the exciting world of cloud support.
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Key Responsibilities
- Provide first-level technical support to clients via various channels (phone, email, chat) for cloud-related inquiries and issues.
- Diagnose, troubleshoot, and resolve basic to intermediate technical problems across various cloud platforms (e.g., AWS, Azure, GCP).
- Escalate complex issues to senior engineers and follow up to ensure timely resolution.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
- Monitor cloud infrastructure and services, identifying and reporting potential issues proactively.
- Assist in the deployment and configuration of basic cloud resources under supervision.
- Participate in ongoing training and professional development to stay current with cloud technologies and best practices.
- Contribute to knowledge base articles and internal documentation to improve support processes.
- Collaborate with team members to share knowledge and improve overall service delivery.
Required Skills
- Strong foundational understanding of computer networking concepts (TCP/IP, DNS, VPNs).
- Basic knowledge of operating systems (Windows and/or Linux).
- Excellent problem-solving and analytical skills.
- Exceptional communication skills, both written and verbal, with a customer-centric approach.
- Ability to learn new technologies quickly and adapt to a fast-paced environment.
- Strong organizational skills and attention to detail.
- Proactive attitude and a strong desire to help others.
Preferred Qualifications
- Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Familiarity with any cloud platform (AWS, Azure, GCP) through personal projects or coursework.
- Relevant entry-level IT certifications (e.g., CompTIA A+, Google IT Support Professional Certificate, AWS Cloud Practitioner).
- Basic scripting knowledge (e.g., Python, PowerShell, Bash).
- Experience with ticketing systems or IT service management (ITSM) tools.
Perks & Benefits
- Comprehensive health and wellness benefits.
- Structured mentorship program with experienced cloud professionals.
- Opportunities for professional development and industry certifications.
- Generous paid time off and public holidays.
- Modern, collaborative office environment in the heart of Singapore.
- Team-building events and company outings.
- Opportunity to work with cutting-edge cloud technologies.
- Clear career progression paths within the company.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please submit your updated resume along with a cover letter highlighting your passion for cloud technology and why you believe you are a great fit for an entry-level role at Career.zycto. We look forward to reviewing your application!
