About Company
Are you eager to launch your career in the dynamic world of cloud technology? Career.zycto offers the perfect launchpad for aspiring Cloud Support Technicians. We believe in nurturing raw talent, providing a supportive environment where continuous learning and hands-on experience are paramount. Our innovative teams tackle exciting challenges daily, ensuring our clients benefit from robust and reliable cloud solutions. Join us and discover a culture that champions growth, mentorship, and the opportunity to make a tangible impact from day one. You’ll gain invaluable skills and be part of a forward-thinking team pushing the boundaries of what’s possible in cloud services.
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Job Description
Career.zycto is seeking a highly motivated and enthusiastic individual to join our growing team as an Entry Level Cloud Support Technician. This is an incredible opportunity for someone passionate about technology, eager to learn, and ready to kickstart their career in the fast-paced cloud computing industry. As an integral part of our support team, you will be the first line of defense for our clients, providing crucial technical assistance and ensuring their cloud environments run smoothly. No prior extensive cloud experience is required; we are looking for curious minds with a foundational understanding of IT principles and a strong desire to master cloud technologies.
In this role, you will work closely with senior technicians and engineers, gaining hands-on experience with leading cloud platforms like AWS, Azure, and Google Cloud Platform. You’ll be responsible for troubleshooting basic technical issues, responding to client inquiries, and escalating complex problems as needed. Beyond technical skills, we value excellent communication and problem-solving abilities. You will be trained on our systems, processes, and the specific cloud solutions we provide, setting you up for a successful career path in cloud operations, engineering, or architecture. This position is ideal for recent graduates or individuals looking to transition into cloud support, offering a structured learning environment and clear opportunities for professional development and advancement within Career.zycto. If you’re ready to embrace challenges, learn continuously, and contribute to a vibrant tech environment, we encourage you to apply.
Key Responsibilities
- Provide first-line technical support to clients via phone, email, and chat for cloud-related inquiries and issues.
- Perform initial troubleshooting and diagnostic steps to identify the root cause of reported problems.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
- Escalate complex technical issues to senior Cloud Engineers or specialized teams as per defined procedures.
- Assist in monitoring cloud infrastructure and services, identifying potential issues proactively.
- Contribute to the creation and maintenance of internal knowledge base articles and client-facing FAQs.
- Participate in ongoing training and professional development to enhance cloud technical skills and knowledge.
- Collaborate with team members to ensure timely resolution of client issues and maintain high customer satisfaction.
- Assist with basic configuration and deployment tasks within client cloud environments under supervision.
Required Skills
- Basic understanding of operating systems (Windows, Linux) and networking fundamentals (TCP/IP, DNS).
- Proficiency in basic computer hardware and software troubleshooting.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a logical approach to technical challenges.
- Ability to work effectively both independently and as part of a team.
- High level of initiative, eagerness to learn, and a positive, can-do attitude.
- Customer service orientation with a commitment to client satisfaction.
Preferred Qualifications
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Basic familiarity with cloud computing concepts (e.g., IaaS, PaaS, SaaS) or specific platforms (AWS, Azure, GCP).
- Experience with ticketing systems or IT service management tools.
- Any relevant IT certifications (e.g., CompTIA A+, Network+, Google IT Support Professional Certificate).
Perks & Benefits
- Comprehensive health and dental insurance.
- Generous paid time off and public holidays.
- Structured mentorship program with senior cloud engineers.
- Access to a wide range of online learning platforms and certifications.
- Opportunities for career advancement within a rapidly growing company.
- Modern and collaborative office environment.
- Regular team-building events and company outings.
- Performance-based bonuses and recognition programs.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their interest in cloud technology and why they are a great fit for an entry-level role at Career.zycto. Please highlight any relevant projects or coursework.
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