About Company
Lake Kariba Inns is a beacon of luxury and tranquility nestled on the shores of the majestic Lake Kariba. With breathtaking views, unparalleled hospitality, and a commitment to preserving the natural beauty of our surroundings, we offer guests an unforgettable escape. Our mission is to provide an exceptional experience, blending comfortable accommodations with authentic local culture and thrilling activities. From serene cruises on the lake to exciting wildlife encounters, we strive to create cherished memories for every visitor. As a cornerstone of the Kariba community, we are dedicated to sustainable tourism practices and fostering positive relationships with our local partners and residents. We believe in creating a vibrant, welcoming atmosphere that extends beyond our physical property, reaching into the digital sphere and the broader community of Kariba. Join our passionate team and contribute to a legacy of excellence and adventure in one of Zimbabwe’s most iconic destinations.
Job Description
Are you a dynamic, creative, and highly organized individual with a passion for digital engagement and community building? Lake Kariba Inns is seeking an enthusiastic Community Manager to elevate our brand presence and foster meaningful connections with our guests, online followers, and local community. In this pivotal role, you will be the voice of Lake Kariba Inns across various digital platforms, crafting compelling content, responding to inquiries, and nurturing a vibrant online ecosystem. Beyond the digital realm, you will also play a crucial role in enhancing our on-site guest experience through community-focused initiatives and events. This position requires a proactive self-starter who can strategically manage our social media channels, monitor online reviews, and identify opportunities for positive engagement. You will be instrumental in translating our unique Kariba experience into engaging narratives that resonate with diverse audiences, driving brand loyalty and new bookings. We are looking for someone who not only understands the nuances of digital communication but also possesses a genuine appreciation for the hospitality industry and the rich culture of Kariba. If you’re eager to make a tangible impact, shape our brand’s narrative, and be part of a team dedicated to delivering exceptional experiences, we encourage you to apply. This is more than a marketing role; it’s about building bridges, sparking conversations, and inviting the world to discover the magic of Lake Kariba Inns.
Key Responsibilities
- Develop and implement comprehensive social media strategies to enhance brand visibility and engagement.
- Create, curate, and manage engaging content (text, image, video) for all digital platforms, including Facebook, Instagram, Twitter, and LinkedIn.
- Monitor, listen, and respond to users in a "social" way while cultivating leads and sales.
- Oversee online reputation management, including responding to reviews on platforms like TripAdvisor, Google, and booking sites.
- Engage with our online community, answer questions, and facilitate discussions to build strong relationships.
- Identify and engage with key influencers, local businesses, and travel bloggers for collaboration opportunities.
- Organize and participate in on-site community events and initiatives to enhance guest experience and local integration.
- Analyze social media data and metrics, reporting on performance and suggesting improvements.
- Stay up-to-date with the latest social media best practices, technologies, and trends.
- Collaborate with the marketing and reservations teams to align content with promotional campaigns and business objectives.
Required Skills
- Proven work experience as a Community Manager or similar role.
- Excellent written and verbal communication skills in English.
- In-depth knowledge of social media platforms, analytics, and best practices.
- Experience with content creation tools (e.g., Canva, Adobe Creative Suite).
- Strong understanding of online reputation management.
- Ability to interpret social media metrics and draw actionable insights.
- Customer service-oriented mindset with a proactive approach to problem-solving.
- Exceptional organizational and multitasking abilities.
- Bachelor's degree in Marketing, Communications, Hospitality, or a related field.
Preferred Qualifications
- Experience working in the hospitality or tourism industry.
- Knowledge of local Kariba culture and tourism attractions.
- Proficiency in additional local languages (e.g., Shona, Ndebele).
- Experience with email marketing campaigns.
- A portfolio of successful social media campaigns or community initiatives.
Perks & Benefits
- Competitive monthly salary.
- Accommodation assistance (if relocating to Kariba).
- Meal allowance during working hours.
- Opportunities for professional development and growth.
- Access to staff discounts on hotel services.
- A vibrant and supportive work environment.
- The chance to live and work in the beautiful Kariba region.
- Health and wellness programs.
How to Apply
We invite passionate and qualified candidates to join our team. To apply, please click on the application link below and submit your detailed resume and a cover letter outlining your experience and why you are the ideal candidate for this role. In your cover letter, please highlight your experience with community engagement and your understanding of the hospitality industry.