About Company
NMB Bank Plc is one of Tanzania’s largest commercial banks, with a significant and growing presence across the country, including a vital branch in Musoma, Mara Region. For over five decades, NMB has been committed to driving financial inclusion and economic growth, serving individuals, small and medium-sized enterprises (SMEs), and large corporations. With a vast network of branches, ATMs, and a rapidly expanding suite of digital banking platforms, NMB is at the forefront of innovation in the Tanzanian financial sector. We firmly believe in fostering strong, lasting relationships with our customers and the communities we serve, both offline and through our robust online channels. Our ongoing digital transformation journey has significantly expanded our reach and interaction points, making active and authentic online engagement a crucial pillar of our customer service, brand building, and community development strategies. Join a dynamic and forward-thinking team dedicated to making a tangible and positive impact on the lives of millions of Tanzanians, contributing to a legacy of trust, innovation, and community empowerment.
Job Description
Are you a social media savvy individual with a genuine passion for building vibrant online communities and fostering meaningful, two-way interactions? NMB Bank Plc is seeking a dedicated and enthusiastic Community Manager to lead our online engagement efforts, specifically tailored for our Musoma, Mara Region audience and beyond. This flexible, part-time role is perfectly suited for someone who thrives in a dynamic digital environment and is eager to connect with our diverse customer base and the broader community in an authentic and impactful way.
As our Community Manager, you will be a key voice of NMB Bank online, tasked with cultivating a positive, engaging, and supportive presence across various digital platforms. Your primary responsibilities will include creating compelling and relevant content, proactively moderating discussions to ensure a safe and respectful environment, promptly responding to inquiries, and actively identifying innovative opportunities to strengthen our brand loyalty, enhance customer satisfaction, and deepen community involvement.
This role demands a high degree of creativity, exceptional communication skills (both written and verbal), and a strategic mindset to effectively transform online interactions into measurable brand value and tangible community benefits. You will work collaboratively with our marketing, customer service, and product development teams to ensure consistent brand messaging, a seamless customer journey, and a superior online experience across all touchpoints. This is an exciting and unique opportunity to leverage your digital expertise to contribute significantly to a leading financial institution’s overarching mission of empowering individuals and communities through accessible financial services. We are looking for an individual who can work independently, manage their time effectively, and possesses a deep familiarity with the unique cultural nuances, communication styles, and local interests prevalent in the Musoma region and broader Tanzanian context. Your flexible schedule will allow you to adapt your work to community needs and engagement peaks, ensuring maximum impact and responsiveness.
Key Responsibilities
- Develop and implement online community engagement strategies aligned with NMB Bank's brand goals and values.
- Curate, create, and schedule engaging content (text, images, video) tailored for specific social media platforms.
- Actively monitor all online channels for mentions, comments, and inquiries, providing timely and professional responses.
- Moderate online discussions to maintain a positive, respectful, and brand-compliant community environment.
- Identify and engage with key influencers, brand advocates, and community leaders to expand reach.
- Track, analyze, and report on community performance metrics, identifying trends and recommending improvements.
- Collaborate with marketing, customer service, and product teams to ensure consistent messaging and support.
- Plan and execute online campaigns, contests, and virtual events to drive community participation.
- Stay up-to-date with social media trends, tools, and best practices to ensure continuous innovation.
Required Skills
- Proven experience in social media management and online community building.
- Excellent written and verbal communication skills in English and Swahili.
- Strong understanding of major social media platforms (Facebook, Instagram, X/Twitter, LinkedIn, TikTok).
- Ability to create engaging and relevant digital content.
- Exceptional interpersonal skills and ability to manage online relationships.
- Analytical mindset with the ability to interpret data and report on performance.
- Proactive problem-solver with strong organizational and time management skills.
- Empathy and a customer-centric approach to online interactions.
Preferred Qualifications
- Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.
- Experience working with financial institutions or in a regulated industry.
- Proficiency in basic graphic design tools (e.g., Canva, Adobe Express).
- Familiarity with social media management and analytics platforms.
- Understanding of digital marketing principles and SEO basics.
Perks & Benefits
- Flexible working hours to accommodate work-life balance.
- Opportunity to work with a leading financial institution in Tanzania.
- Professional development and learning opportunities.
- A supportive and collaborative team environment.
- Direct impact on brand reputation and customer engagement.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience in online community management and social media engagement. We look forward to reviewing your application!