About Company
Rogers Capital, a wholly-owned subsidiary of Rogers, is a leading financial and technology services provider in Mauritius and the region. We are dedicated to delivering innovative and tailored solutions in financial services, technology, and business outsourcing. Our mission is to empower businesses and individuals through expert advice, cutting-edge technology, and seamless support. With a strong commitment to excellence and client satisfaction, Rogers Capital fosters a dynamic and inclusive work environment where talent is nurtured, and career growth is encouraged. We believe in building lasting relationships with our clients by understanding their unique needs and exceeding their expectations. Join our team and be part of a forward-thinking organization that values integrity, innovation, and people.
Job Description
Are you a highly organized, proactive, and customer-focused individual with a passion for delivering exceptional service? Rogers Capital is seeking a dedicated Concierge – Booking & Support Specialist to join our vibrant team at our Trianon Shopping Park office. In this pivotal role, you will be the first point of contact for our valued clients and internal stakeholders, ensuring a seamless and elevated experience. You will manage a diverse range of responsibilities, from meticulously handling bookings and scheduling appointments to providing comprehensive administrative and logistical support. This role demands a keen eye for detail, excellent communication skills, and the ability to anticipate needs, ensuring every interaction reflects the high standards of Rogers Capital. You will play a crucial part in maintaining the smooth operation of our client-facing services and executive support, contributing directly to our reputation for professionalism and client satisfaction. This isn’t just a front-desk job; it’s an opportunity to be at the heart of our client experience, demonstrating discretion, efficiency, and a truly hospitable approach in a corporate setting. If you thrive in a fast-paced environment and are committed to making a tangible difference through superior service, we encourage you to apply.
Key Responsibilities
- Manage and coordinate all booking requests, including meeting rooms, travel arrangements, accommodations, and executive appointments.
- Serve as the primary point of contact for clients, visitors, and internal staff, offering a warm welcome and professional assistance.
- Provide comprehensive administrative support, including managing correspondence, organizing documents, and maintaining records.
- Handle incoming calls and emails, directing inquiries to the appropriate departments or individuals efficiently.
- Assist with event planning and coordination, ensuring all logistical details are meticulously arranged.
- Maintain the cleanliness and presentation of the reception area and client meeting spaces.
- Procure office supplies and manage inventory, ensuring all necessary items are readily available.
- Proactively identify and address client needs, offering solutions and anticipating potential issues.
- Collaborate with various departments to ensure seamless service delivery and information flow.
- Uphold the company's brand image and service standards in all interactions.
Required Skills
- Proven experience in a concierge, reception, or high-level administrative support role.
- Exceptional interpersonal and communication skills, both written and verbal, in English and French.
- Strong organizational abilities and meticulous attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- Professional demeanor and a strong sense of discretion and confidentiality.
- Proactive approach to problem-solving and guest relations.
- Knowledge of local amenities and services to provide informed recommendations.
Preferred Qualifications
- A diploma or degree in Hospitality Management, Business Administration, or a related field.
- Experience with booking management software or CRM systems.
- Proficiency in an additional language (e.g., Mauritian Creole, Hindi, Mandarin).
- Previous experience in the financial services or corporate sector.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits package.
- Opportunities for professional development and career advancement.
- A dynamic, collaborative, and supportive work environment.
- Employee recognition programs.
- Access to internal training and upskilling initiatives.
- Modern office facilities in a prime location with convenient amenities.
How to Apply
If you are ready to elevate your career and contribute to a leading financial institution, we invite you to apply! Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.