About Company
Join Career.zycto, a dynamic force shaping the digital landscape by fostering secure and engaging online experiences. We are relentlessly committed to maintaining high standards of content integrity across our diverse platforms. As a Content Review Assistant, you’ll find a supportive environment where your sharp eye for detail and commitment to ethical standards are not just valued but essential. Career.zycto thrives on innovation, offering a unique opportunity to contribute directly to building a safer online community while developing critical analytical skills in a fast-paced, collaborative setting.
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Job Description
Are you meticulously detail-oriented with a passion for digital safety and content quality? Career.zycto is actively seeking a diligent and ethical Content Review Assistant to join our growing team in Kingston, Jamaica. In this critical role, you will be on the front lines, ensuring that all user-generated content and platform interactions adhere strictly to our community guidelines and global standards. This isn’t just about moderation; it’s about safeguarding our users, upholding brand reputation, and contributing proactively to a positive online ecosystem. You’ll be immersed in a fast-paced environment, reviewing various types of content including text, images, and videos, to identify and address violations ranging from spam and misinformation to more sensitive topics like hate speech, harassment, and graphic content. Your keen judgment and ability to apply complex policies consistently and fairly will be paramount. This is an exciting opportunity for individuals who are committed to making a tangible impact in the digital world, possess strong analytical abilities, and thrive in a structured yet dynamic work setting. We offer comprehensive training and continuous support to help you excel and grow within our organization. Our team fosters a culture of accuracy, accountability, and continuous improvement, where your input is valued. If you are ready to be a crucial part of our mission to deliver a clean, safe, and trustworthy online experience for millions of users, we encourage you to apply and help us shape the future of digital content.
Key Responsibilities
- Review and analyze user-generated content (text, images, video) for adherence to established community guidelines and terms of service.
- Identify and take appropriate action on content violations, including removal, flagging, or escalation to senior reviewers.
- Maintain a high level of accuracy and consistency in applying complex content policies to diverse content types.
- Document review decisions and actions clearly and concisely within internal systems.
- Collaborate effectively with team leads, policy experts, and cross-functional teams to clarify guidelines and address challenging or ambiguous cases.
- Stay up-to-date with evolving content trends, platform changes, and policy updates to ensure proactive moderation.
- Contribute to the ongoing improvement of content review processes, tools, and training materials.
- Participate in regular quality assurance reviews and feedback sessions to enhance performance.
Required Skills
- Exceptional attention to detail and strong analytical skills.
- Proficiency in English with excellent reading comprehension and written communication.
- Ability to make quick, accurate, and impartial decisions under pressure and within strict deadlines.
- Strong understanding of online safety principles and content moderation best practices.
- Comfortable reviewing potentially sensitive, graphic, or disturbing content as part of daily tasks.
- Basic computer literacy and ability to navigate multiple software applications and browser tabs simultaneously.
- High level of integrity, ethical judgment, and a commitment to impartiality.
Preferred Qualifications
- Previous experience (6+ months) in content moderation, customer service, or data entry roles.
- Familiarity with various social media platforms, online communities, and user-generated content trends.
- Knowledge of local cultural nuances and online communication styles prevalent in the Caribbean region.
- Associate's or Bachelor's degree in a related field (e.g., Communications, Media Studies, Sociology, Psychology).
Perks & Benefits
- Competitive salary package with performance incentives.
- Comprehensive health and wellness benefits plan.
- Generous paid time off, including vacation and public holidays.
- Opportunities for professional development, training, and career growth within the company.
- A supportive, inclusive, and collaborative team environment.
- Modern, comfortable, and centrally located office space in Kingston.
- Employee assistance program offering confidential support and resources.
How to Apply
Interested candidates are invited to click the application link below to submit their resume and a concise cover letter detailing their relevant experience and specific interest in the Content Review Assistant role. Please highlight your commitment to ethical content review and your ability to work meticulously and adaptively in a fast-paced digital environment.
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